Hospital setting

Kyra Flow can help your teams to provide a better patient experience with enhanced visibility of the patient’s journey. It can help reduce waiting times through the various transition stages during their care.

Key patient information such as demographics, clinical alerts, allied health referrals and discharge planning is displayed at a glance. Staff can easily see what actions are outstanding to progress the patient in their hospital journey:

• Waiting for admission from the Emergency Department: Ward staff have visibility of expected ED patients, this can encourage the wards to pull the patient from ED rather than ED having to “push” the patient to the ward.
• Waiting for admission to ward post-theatre: Ward staff have near real-time visibility of the status of their expected patients; ‘in theatre’, ‘in recovery’ and ‘ready for ward’. Nursing staff can receive automatic alerts via SMS, pager or email to inform them when a patient is ready to be collected.
• Waiting for transition from Intensive Care Unit to a ward: Ward staff have visibility of expected transfers from ICU. This assists wards to prioritise this transfer and prepare for incoming patients.
• Waiting for discharge: Clinicians have visibility of discharge planning activities and outstanding tasks that need to be completed to prepare the patient for discharge.
• Waiting for Pharmacy medications on discharge: Patient Flow Manager can either integrate with the hospital script management system or script information can be captured within the system to provide visibility to staff of the status of the discharge script; ‘requested’, ‘sent to pharmacy’, ‘dispensed’ ‘given to patient’.

Outpatient, Emergency Department, Urgent Care Clinic, Surgical

Providing a complete patient check-in and patient flow solution, Kyra Flow can enhance both the patient and provider experience through improved communication, efficiency, and clinic utilisation.

• Patient checks-in at an outpatient department kiosk or using a mobile device.
• Patient arrival time and status is recorded and information is verified. If data is incomplete, the patient is directed to the appropriate area.
• Patient is provided visual wayfinding information.
• Patient progress throughout the appointment is tracked by clinical and administrative staff.
• Patient receives SMS updates on their appointment status.
• Journey Boards display the appointment status of each patient, allowing departments to call on patients when ready.
• Patient calling functionality allows staff to call the patient from anywhere in the department.
• Functionality to capture appointment outcome and rebooking information supports efficient and effective team communication.
• The Queue Manager QClaim module enables capture of billing information.

Hospital Setting

• Comprehensive graphical view of patient flow information.
• Monitor bed utilisation across the hospital using the Bed Management Dashboard.
• Communicating for Safety Standard 6- ISBAR/ISOBAR ward handover reports.
• Notifications available via SMS, pager, and email.
• Customised views per user.
• Supports HL7 messaging.
• Seamless integration with other hospital source system.
• Streamlined hospital communication and task management through the Medtasker Integration
• Role-focused dashboards with near real-time insights into inpatient, emergency, theatre, and operational management data, enabling efficient patient flow management with minimal cognitive load.​

Outpatient, Emergency Department, Urgent Care Clinic, Surgical

• Supports arrivals for both booked appointments and walk-ins for Services
• Allows hospitals to configure and manage Services and Multidisciplinary roles against clinic or appointment types, to manage the whole patient journey
• HL7 messaging and direct data access available
• Customised views per user and function
• Seamless integration with Hospital Source systems
• Seamless transfer of IQ notes from the ED to the Inpatient Ward, ensuring continuous flow of comprehensive patient information and streamlining documentation processes.

Kyra Flow has seven optional modules available that offer additional functionality, fully customisable to meet your organisation’s needs:

• Discharge Planning
• Medtasker – Mobile communication and Task Management
• Integrated Nurse Allocation
• Operational Command Centre Dashboards
• Pharmacy
• Pressure Injury Surveillance
• Theatre
• Reporting Tool

Depending on the agreed solution, the following Telstra Health integrations are available:

Kyra Clinical (EMR):

Integrating Kyra Flow with Telstra Health’s Kyra Clinical (EMR) offers organisations an enhanced visualisation of the patient journey and communication of key clinical information.

Telstra Health’s Outpatient Solution:

Telstra Health’s Outpatient Solution enhances outpatient journey touchpoints to help improve the patient experience and support flow in and out of your hospital.

Medtasker Integration (Task Management Module):

• Efficient Coordination: Streamline hospital communication and task management with Medtasker, reducing delays and ensuring timely patient care coordination.
• Enhanced Safety: Automatically notify doctors of test results and escalate deteriorating patient conditions, improving patient safety and outcomes.
• Seamless Collaboration: Offer cross-platform accessibility for seamless communication among clinical staff, facilitating prioritisation of urgent tasks and enhancing response times for better patient outcomes.