The strategic sale reflects Telstra Health's commitment to interoperability and open-source standards for healthcare data exchange, by continuing to partner with secure messaging and eReferral providers, while focusing on expanding its clinical solutions and services within Australia and international markets.
Telstra Health continues to enable connected healthcare through its provision of secure, scalable and interoperable solutions, such as the Kyra digital hospital platform and Australia's first Fast Healthcare Interoperability Resources (FHIR) native virtual care solution, Virtual Health Platform.
Existing customers of Telstra Health’s messaging solution will receive the same level of support through HealthLink, including access to the extensive HealthLink nationwide network. They can also anticipate benefits from HealthLink’s substantial investments in its technology platforms, particularly in API and FHIR-based messaging solutions. These advancements illustrate HealthLink's commitment to continuous innovation, ensuring ongoing value for its expanding customer base.
Both Telstra Health and HealthLink are ensuring a smooth transition for customers with no disruption to services or support. A transition plan is in place and customers are being contacted.
HealthLink, part of Clanwilliam, is a market leader in secure healthcare message delivery, eReferrals and SmartForms. Operating for more than 15 years, HealthLink is one of Australia’s leading healthcare technology businesses, connecting more than 15,000 medical organisations and exchanging over 100 million clinical messages and forms annually.
Since becoming part of Clanwilliam in 2017, HealthLink has continued to grow in the Australian market through ongoing investments in its products and its team.
This acquisition aligns to HealthLink’s Australian growth strategy which focuses on expanding its network of healthcare providers, advancing its technologies, and enhancing customer experiences.
David Young, Managing Director of Clanwilliam Australia, said, “Our priority right now is ensuring a seamless transition for our new customers. We are committed to maintaining the high standards and quality of service that they are used to, as well as offering new and innovative solutions to our expanded customer base.”
Highlighting HealthLink’s focus on playing a key role in shaping the future of digital health in Australia, Young continued, “The landscape of e-health is evolving, and HealthLink, as well as the wider Clanwilliam team, is committed to collaborating closely with stakeholders and customers, recognising the shared vision we all have for an exciting future marked by increased interoperability. We are currently investing substantially in our technology platforms, particularly in API and FHIR based messaging solutions, strategically aligning ourselves with national digital health strategies.”
Telstra Health’s Hospital Care Executive, Chris Norton, said: “This decision is consistent with Telstra Health’s strategy, focussing on the development of our clinical and interoperable solutions, and partnering where it makes the most sense to deliver the best solutions for our customers.”
Telstra Health has strategic partnerships with leaders in the healthcare and technology sectors which are dedicated to accelerating the digital connectivity of healthcare adoption, including a recent partnership with CSIRO to implement interoperable solutions across the Australian health and aged care systems.
HealthLink, part of Clanwilliam, is a market leader in secure healthcare message delivery, eReferrals and SmartForms. Operating for more than 15 years, HealthLink is one of Australia’s leading healthcare technology businesses connecting, more than 15,000 medical organisations and exchanging over 100 million clinical messages and forms annually.
HealthLink was acquired by Clanwilliam, a global healthcare technology organization, in 2017 and forms part of the Clanwilliam ANZ division which includes leading healthcare technology products and brands: Konnect NET (medical information request platform for insurers), Toniq (pharmacy software), and MBS (anaesthetic private practice software).
HealthLink collaborates with key healthcare stakeholders, including healthcare providers and government agencies to deliver innovative e-referral and SmartForm initiatives across the healthcare eco-system. Projects range from local hospital initiatives to statewide and nationwide efforts, such as the NSW e-Referral SmartForm for the Engage Outpatients program, the Australia-wide My Aged Care e-referral SmartForm, and the SA Health statewide eReferrals program.
HealthLink is currently making substantial investments in its technology platforms, especially in API and FHIR based messaging solutions, strategically aligning itself with national digital health strategies and the evolving digital health landscapes across Australia and New Zealand.