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You can also request a demo of the platform here.
Key features
- Adaptable Platform: Supports healthcare services of all sizes and locations, with configuration for specific needs.
- Enhanced Patient Access: MyHealthAccess offers real-time health info, remote monitoring, communication, and tailored education.
- Empowered Healthcare Teams: VirtualHealthPortal’s Risk Rated Dashboard aids in patient monitoring, timely interventions, reduced re-admissions, and streamlined tasks.
Virtual care technology backed by results*:
51 %
Reduction in risk of hospital readmission within 28 days
3.2
Day reduction in length of stay from 7.2 days to 4.0 days
$ 3698
Saving on average per admission for healthcare providers
78 %
Reduction in risk of hospital readmission within 28 days for the same diagnosis-related group
* Based on a 2023 study published in the Asia Pacific Journal of Health Management indicated that the provision of our virtual care technology had positive clinical and financial impacts.
How it works
A comprehensive provider portal, accessible to the entire healthcare team
- Risk rated dashboard – Provides clinicians with a complete view of their patient cohort, prioritised by a rules based engine configurable by each healthcare organisation, enabling them to easily identify deteriorating patients and intervene in a timely manner to reduce the risk of hospital re-admissions.
- Customisable templates – Provide the ability to design and create standardised templates for tasks, health assessments and condition-specific pathways that can be generally applied to monitor a broad range of patients, reducing time spent on administrative processes and realise clinical efficiencies.
- Single source of patient data – Patient profiles provide a comprehensive view of patient data that include their admitting conditions and comorbidities, active and historical care pathways, task responses, observations, clinical notes and documents, eliminating multiple instances of patient information
An intuitive and empowering patient portal
- Accessibility – An intuitive and accessible iOS, Android and Web interface that enables patients to confidently navigate to their scheduled and on demand tasks, clinician communications, appointments and historical data.
- Proactive patient education – Educational material provided which is specific to the patient and their condition.
- Omni channel communication – Patients can receive incoming video and/or audio calls from their care team.
- Connectivity across devices – Integrates with multiple health devices to ffer a seamless Bluetooth connection for biometric data.
- Tailored branding – Provider branding can be applied to MyHealthAccess to ensure the patient facing application aligns to the healthcare organisation’s brand.
Learn more about Virtual Health Platform
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Use cases
Virtual Health Platform’s flexible and scalable design allows it to be applied across various use cases and organisations of all sizes,
Use care examples include:
- Hospital in the home
- Rehab in the Home
- Palliative Care
- Chronic Diseases
- Geriatrics in the Home
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Who is Virtual Health Platform for?
Virtual Health Platform can support:
- Community care providers
- Hospitals
- Primary health networks
- Non-government organisations
This product is not available for purchase by the general public.
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Key features and functionality
- Triage dashboard: provides clinicians with a view of their patient cohort based on a triage category which allows for the prioritisation of care.
- Observations: comprehensive hospital grade observation module that enables the trending of all observation types.
- Care pathways: allows the management of the patient’s journey as a pathway which incorporates various templates to enable a seamless onboarding and management of the patient.
- PREMs/PROMs: ability to capture patient experience and patient reported outcomes while having advanced branching logic that also allows for patient education content.
- Rules engine: organisation and site-based rules and business processes are available for a seamless experience.
- Device agnostic: patients can access on iOS, Android and web including leveraged 3rd party biometric devices.
- Standard based: An open data model based on FHIR and stored in a clinical data repository (CDR).
- Patient communication: utilising Azure Communication Services (ACS) to manage all communications between the patient and clinicians.
- Cloud hosted: adopting the latest Azure hosting serverless infrastructure (Kubernetes) allows for high availability, zero downtime and performance for scale
- Accessibility: adhering to the WCAG2.1 AA Level to ensure solution is more accessible to people with disabilities
Virtual Care customer case studies
Virtual Health Monitoring at Goondir Health Services – Video Case Study
Telstra Health partnered with Goondir Aboriginal and Torres Strait Islanders Corporations for Health Services (Goondir Health Services) to help support patients on their health journey through Telstra Health’s Virtual Health Monitoring solution. Read case study
Virtual Health Monitoring at Mackay Base Hospital
Mackay Base Hospital adopted Telstra Health’s Virtual Health Monitoring Solution for their Care in the Right Setting Hospital in the Home (HiTH) program. The program aims to improve care delivery, reduce hospital stays, and optimise clinical resources. Read case study
Virtual Health Services break down distance barriers at Goondir Health Services
Removing barriers to health services and better supporting patients on their health journey is now closer to being achieved at Goondir Health Services in Queensland with the roll out of Telstra Health’s Virtual Health Service (VHS). Read case study
Virtual clinics help to improve clinician resourcing for patients
Learn how Mackay Base Hospital in Queensland is using our fully managed Virtual Clinical Services solution, including clinician resourcing, appointment scheduling and video conferencing, to improve access to specialist care for rural and regional patients. Read case study
