Leading the way: How Telstra Health supports the Aged Care Data and Digital Strategy for better care

As Australia’s population ages, the demand for residential aged care services to address complex health needs continues to rise. In response to this growing challenge, the federal government has introduced the Aged Care Data and Digital Strategy, a comprehensive plan designed to enhance the care and wellbeing of older Australians through digital innovation and data-driven insights. At Telstra Health, we are proud to align our cutting-edge solutions with this forward-thinking strategy, furthering our commitment to supporting aged care providers in delivering high-quality, person-centred care. 

Government’s vision for digital reform in aged care 

The Aged Care Data and Digital Strategy 2024-2029 sets a clear vision: to deliver the highest quality person-centred care while fostering a sustainable and productive care economy through the power of data and digital innovation. This strategy addresses key challenges such as an ageing population, increasing demand for services, and the need to bridge the digital divide for older Australians. 

Telstra Health’s commitment to the aged care sector 

At Telstra Health, we share the government’s vision of enhancing the quality of aged care through digital empowerment. Our suite of scalable solutions is designed to support residential aged care providers by seamlessly integrating technology into their workflow and operations. By providing a holistic view of medications, assessments, care plans, admissions, and business processes, our solutions ensure compliance, manage funding streams, improve efficiencies, facilitate communication with families, and enhance overall care quality. 

Here are some of our key products that align with the Aged Care Data and Digital Strategy: 

• Medication Managment: Enables prescribers to update residents’ medication charts electronically, streamlining the process and supporting efficient pharmacy workflows. 
• Resident Manager: Simplifies admission and leave processes, ensuring smooth interactions with Services Australia. 
• Message Manager: Allows providers to communicate quickly and easily with residents’ loved ones. 
• CareKeeper: Facilitates easy documentation at the point of care via a mobile device, enhancing care delivery. 
• Clinical Manager: Enhances the management of Clinical and Care processes and resident care. 

Supporting the digital transformation of aged care 

The Aged Care Data and Digital Strategy emphasises the importance of digital inclusion, ensuring that our products are intuitive and accessible, bridging the gap between traditional and digital methods of care. Our products are designed to reduce the administrative burden on aged care workers, allowing them to spend more time on direct, person-centred care. 

Aligning with government priorities 

The government’s strategy outlines several priority areas that Telstra Health is well-equipped to support their focused outcomes. Additionally, our solutions offer robust access and interoperability with Services Australia and our Resident Manager software. This ensures that aged care providers can seamlessly integrate and share information, improving overall efficiency and care quality.   These innovations can be reflected in electronic health records (EHRs) across the ecosystem, supporting real-time information sharing with My Health Record through our Clinical Manager Product. 

• Maximise time for direct care: By automating and streamlining non-care tasks, our products free up valuable time for care workers to focus on delivering high-quality care. 

• Strengthen care connections: We enhance communication and coordination among healthcare providers, aged care workers, and families through solutions like Message Manager and MedPoint.  

• Improve security and access control: Our robust security measures ensure that sensitive data is protected while providing authorised personnel with seamless access to necessary information. 

• Optimise data collection and utilisation: Our integrated platforms ensure that data is collected efficiently and used effectively to inform care decisions and improve outcomes. 

• Encourage innovation and provide stewardship: We continuously invest in developing innovative solutions that drive the aged care sector forward, in line with the government’s strategic vision.  

    Source: Aged Care Data and Digital Strategy   

A future-ready aged care sector 

Telstra Health’s fully connected residential aged care solutions, such as our combined Medication Management and Clinical Manager software, provide a unified source of truth for clinical, care, and medication data. This integration supports better decision-making, continuity of care, and streamlined workflows, ensuring that aged care providers are well-prepared to meet current and future demands. 

Our commitment to supporting the aged care sector for the long term is evident in our extensive network of over 60,000 clinical aged care beds and multiple award-winning products. We remain dedicated to empowering aged care providers through technology, ensuring that older Australians receive the highest quality care. 

As the government’s Aged Care Data and Digital Strategy sets the stage for a digitally empowered future, Telstra Health is proud to play a pivotal role in this transformation. By aligning our innovative solutions with the strategic priorities outlined by the government, we are helping to drive better care outcomes and create a sustainable, productive aged care sector.  

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