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Virtual Clinical Services

A customisable solution comprising of virtual consultation and coordination services to help you provide safe, high quality care for everyone.

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How the Virtual Clinical Services can support your organisation during the COVID-19 pandemic

Our Virtual Clinical Services provide a customisable solution comprising of virtual consultation by phone or video and coordination services to help healthcare services provide safe, high quality care for everyone.

These solutions enable health organisations to provide healthcare through virtually coordinating and connecting patients with doctors, specialists, psychologists and allied health professionals. This means patients can receive healthcare care at home, and clinicians can provide this care from a virtual location; a particularly useful capability for patients and clinicians who are in isolation during the current COVID-19 pandemic. 

This complete solution comprises of video-conferencing technology which enables a virtual consultation, and, if needed, additional clinician resourcing can be facilitated by Telstra Health to augment your organisation’s existing medical and allied health workforce. We also offer a ‘telehealth concierge’ service where our Telehealth Coordinators can take the pain out of delivering services virtually by taking care of appointment confirmations/reminders, sending/receiving documents before and after appointments, ensuring a smooth connection for staff and patients prior to the consultation as well as providing background monitoring during the session to help all participants to remain connected during the session, in addition to facilitating MBS claiming.

Virtual Clinical Services have the capabilities to solve a myriad of problems faced by healthcare workers and organisations, from easing pressure off Emergency Departments for non-urgent cases, to offering virtual clinician capacity management and credentialing to assist with resourcing issues.

Download our fact sheet to learn more or get in contact with us to discuss your requirements.

About Virtual Clinical Services

Telstra Health can provide you with the tools and services to help connect your patients with qualified Australian-based doctors, specialists and allied health professionals, no matter where they are based.

 

Our fully managed Virtual Clinical Services solution, which consists of advanced video-conferencing technology and clinician resourcing and coordination services, is flexible and can be tailored to your organisation’s specific needs.

 

The solution helps support your resourcing needs by filling physician gaps and enabling patients to gain access to the care they need.

Key benefits
  • Increases access to specialist and primary healthcare in regional, rural and remote areas
  • Helps to reduce wait times and ‘did not attend’ rates
  • Improves ongoing case management with timely reviews
  • Ability to source and scale clinical resources according to your fluctuating level of need – from a gap service up to 24/7 depending on the service required
  • Virtual clinician capacity management and credentialing can assist with resourcing issues
  • Benefit from a flexible, modular solution tailored to your organisation’s specific telehealth needs
  • Phone & video consultation
  • Hospital telehealth
  • Patient in-home triage management
  • Home telehealth
  • Access to telehealth doctors, specialists and allied health

Virtual Consultation

Connect patients in rural and regional areas to clinicians using state-of-the art video conferencing technology from Telstra Health.

Our virtual health technology connects patients with clinicians over the phone or video, regardless of location. The solution allows patients to access the care they need without the expense and inconvenience of travel, saving time and eliminating mobility constraints. 

Virtual Consultations can also help reduce long wait times to see doctors and specialists, and increase appointment attendance rates ensuring patients receive high quality care in a timely manner.

Virtual Coordination Services

Telstra Health also offers a range of Virtual Coordination Services including access to a qualified national workforce of clinicians, workflow advice and virtual consult coordination. Our services help to overcome resourcing gaps and ease the administrative burden associated with appointment scheduling and coordination.

We understand that hiring and retaining clinicians for different types of care may be difficult. That’s where Telstra Health can provide additional resourcing support and supplement your existing coverage according to your fluctuating level of need – from an after-hours gap up to 24/7 depending on the service you require.

Our clinicians, including doctors, specialists and allied health professionals, are sourced and credentialed by Telstra Health and are trained in virtual care program delivery. 

View our Terms & Conditions for additional information.

Watch the video to learn more about our Virtual Clinical Services solution

  • Doctor service available 24 hours a day, 7 days a week
  • Provision of advice, medical certificates, and/or prescriptions from AHPRA registered doctors
  • All consultations take place on a secure platform hosted and managed in Australia, so you can feel confident that your patient’s privacy and sensitive information is protected.
  • All clinicians are AHPRA-registered with a minimum of five years’ experience and specific training in telehealth delivery
  • Rigorous commitment to quality through on-going credentialing processes and regular audits 
  • Increases access to specialist and primary healthcare in regional, rural and remote areas
  • Helps to reduce wait times and ‘did not attend’ rates by more than 6%*
  • Improves ongoing case management with timely reviews
  • Ability to source and scale clinical resources according to your fluctuating level of need – from a gap service up to 24/7 depending on the service required
  • Virtual clinician capacity management and credentialing can assist with resourcing issues
  • Benefit from a flexible, modular solution tailored to your organisation’s specific telehealth needs
  • Robust Clinical Governance Framework including credentialing and quality assurance
  • Highly valued programs achieving a net promoter score of +60*
  • Virtual Consultations with a doctor helps to reduce unnecessary emergency department  presentations by around 60% in the afterhours period*
  • More than 80% of Virtual Consultations with a doctor result in definitive care*

*The above statistics were derived from data collected by Telstra Health over the last 1 to 4 years. Telstra Health acknowledges that results may vary depending on the individual circumstances of each client.

Virtual Clinical Services Brochure

Specialist Telehealth Brochure

Specialist Telehealth Case Study

Virtual Doctor Service Brochure

Virtual Doctor Service Case Study

Watch our case study video with Mackay Base Hospital in Queensland

Virtual clinics help to improve clinician resourcing for patients. Learn how Mackay Base Hospital in Queensland is using our fully managed Virtual Clinical Services solution, including clinician resourcing, appointment scheduling and video conferencing, to improve access to specialist care for rural and regional patients. 

Watch our case study video with WA Primary Health Alliance

Strengthen your service with scalable remote primary health care access, so you can provide patients with the care they need. Discover how WA Primary Health Alliance is using our Virtual Clinical Services solution to connect patients with doctors over the phone or video, regardless of location. 

Find out more

Our Virtual Clinical Services provide access for patients to speak with doctors, specialists and psychologists using Telstra Health’s secure telehealth service. These services enable healthcare providers to function as a full virtual practice inclusive of clinical coordination, consultations, follow ups and more.

Call us direct on 1800 HEALTH

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