Queue Manager is designed to improve efficiency and visibility in the outpatient setting, enhancing both the patient and provider experience through improved communication, efficiency, and clinic utilisation.
Busy hospital outpatient departments rely on Queue Manager for visibility of patient flow activity. Customer research has demonstrated on average:
Self check-in, data validation and patient tracking frees up time to enable your staff to focus on what really matters—delivering quality care. Fewer manual processes and paperwork also improves clinical efficiency.
Full visibility of patient status and progress helps minimise clinic congestion to prevent lengthy wait times, failure to attends and did-not-waits.
A comprehensive, consolidated overview of patient activities allows for more accurate resourcing, which reduces the costs and challenges associated with staff overtime.
Queue Manager has helped Austin Health to reduce the amount of administration they have when checking in up to 1,200 patients daily. This in turn has decreased patient wait times and allowed Austin Health to maximise their utilisation of appointments.
In this video we talk with Kim O’Sullivan, Director of Patient Flow at Austin Health.
“Queue Manager has radically improved patient movement through our outpatient clinics.”
Kristy Brown, Patient Systems Manager, Queensland Metro North Health Services District
“Patient self-check-in at clinics at the Austin Hospital/Olivia Newton John Cancer centre! Just like Qantas - very cool.”
David Hansen, CEO, CSIRO Australian e-Health Research Centre
Telstra Health’s Outpatient Solution enhances outpatient journey touchpoints to improve the patient experience and support flow in and out of your hospital.
Telstra Health's Electronic Medical Record (EMR) is an integrated hospital information system that allows users to capture, manage and share clinical information throughout the patient journey.
HealthNow Mobile App
Secure, convenient and easy to use, the HealthNow app is a digital hub for everything from appointments and contact details to referrals, records and more. It provides access to My Health Record and your key health information.