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Queue Manager

Queue Manager is a complete outpatient check-in and patient flow solution.

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Receptionist talking to patient

How Austin Health streamlines claiming

Queue Manager has helped Austin Health to reduce the amount of administration they have when checking in up to 1,200 patients daily. This in turn has decreased patient wait times and allowed Austin Health to maximise their utilisation of appointments. In this video we talk with Kim O’Sullivan, Director of Patient Flow at Austin Health.

Queue Manager Brochure


Hospitals that choose Queue Manager to manage outpatient clinic flow can benefit from:

Less paperwork, more patient care

Self check-in, data validation and patient tracking frees up time to enable your staff to focus on what really matters—delivering quality care. Fewer manual processes and paperwork also improves clinical efficiency.

Enhanced patient satisfaction

Full visibility of patient status and progress helps minimise clinic congestion to prevent lengthy wait times, failure to attends and did-not-waits.

Cost savings

A comprehensive, consolidated overview of patient activities allows for more accurate resourcing, which reduces the costs and challenges associated with staff overtime.

  • Patient checks-in at an outpatient department kiosk or using a mobile device.
  • Patient arrival time and status is recorded and information is verified. If data is incomplete, the patient is directed to the appropriate area.
  • Patient is provided visual wayfinding information.
  • Patient progress throughout the appointment is tracked by clinical and administrative staff.
  • Patient receives SMS updates on their appointment status.
  • Dashboards or journey boards display the appointment status of each patient, allowing departments to call on patients when ready.
  • Patient calling functionality allows staff to call the patient from anywhere in the department.
  • Functionality to capture appointment outcome and rebooking information supports efficient and effective team communication.
  • The Queue Manager QClaim module enables capture of billing information.

Busy hospital outpatient departments rely on Queue Manager for visibility of patient flow activity.

  • 67% reduction in did-not-waits
  • 2 FTE savings from patient check-in activities
  • 50% reduction in time patients spend in outpatient department
  • 0 code greys
  • $22K increase in revenue per month


“Queue Manager has radically improved patient movement through our outpatient clinics.”

Kristy Brown, Patient Systems Manager, Queensland Metro North Health Services District


“Patient self-check-in at clinics at the Austin Hospital/Olivia Newton John Cancer centre! Just like Qantas - very cool.”

David Hansen, CEO, CSIRO Australian e-Health Research Centre

Trusted by:

  • Austin Hospital
  • Bendigo Hospital
  • Sunshine Coast Hospital 
  • HL7 messaging and direct data access available
  • Customised views per user and function
  • Medicare and DVA card compatibility 

Ask us a question

Queue Manager has significantly improved patient movement in outpatient clinics around Australia. Find out how we can help you too.

Call us direct on 1300 554 997

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Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.