Queue Manager has helped Austin Health to reduce the amount of administration they have when checking in up to 1,200 patients daily. This in turn has decreased patient wait times and allowed Austin Health to maximise their utilisation of appointments. In this video we talk with Kim O’Sullivan, Director of Patient Flow at Austin Health.
Self check-in, data validation and patient tracking frees up time to enable your staff to focus on what really matters—delivering quality care. Fewer manual processes and paperwork also improves clinical efficiency.
Full visibility of patient status and progress helps minimise clinic congestion to prevent lengthy wait times, failure to attends and did-not-waits.
A comprehensive, consolidated overview of patient activities allows for more accurate resourcing, which reduces the costs and challenges associated with staff overtime.
Busy hospital outpatient departments rely on Queue Manager for visibility of patient flow activity.
“Queue Manager has radically improved patient movement through our outpatient clinics.”
Kristy Brown, Patient Systems Manager, Queensland Metro North Health Services District
“Patient self-check-in at clinics at the Austin Hospital/Olivia Newton John Cancer centre! Just like Qantas - very cool.”
David Hansen, CEO, CSIRO Australian e-Health Research Centre
We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.
Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.
We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.
Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.
We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.