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National Telehealth Connection Service (NTCS)

The National Telehealth Connection Service (NTCS) is a digital telehealth network that improves collaboration and coordination within and across healthcare organisations.

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National Telehealth Connection Service (NTCS)

Traditionally, telehealth networks operate as siloed, incompatible systems. The NTCS solves this challenge through the creation of a virtual healthcare system, allowing individual organisations across Australia to connect securely and reliably.

Key features
  • Cloud-based video conferencing
  • Schedule appointments and send and manage invitations with the NTCS scheduling tool
  • Appointment reminders
  • Timezone-adjusted calendar integration
  • Fully interoperable with existing video conferencing equipment  
  • Phone & video consultation
  • Enterprise telehealth
  • Hospital telehealth

National Telehealth Connection Service Fact Sheet


Healthcare organisations that rely on the NTCS for secure, convenient communication benefit from:

Improved clinical collaboration

The NTCS enables you to securely connect across health organisation boundaries with third parties outside the hospital network.

Accessible care

Video is accessible using enterprise-level end-points or on any browser or mobile device. The ability to facilitate clinical consultations in rural and remote areas supports accessible, quality care for all Australians.

A secure, reliable network

All information is securely stored in Australia and leverages Telstra’s powerful and reliable network. The platform complies with Australian health information privacy policies and employs advanced encryption methods.

The NTCS overcomes the challenge of different networks having multiple systems, equipment, protocols, bandwidths & connection methods to deliver an effective means to connect. The NTCS is a central platform linking government and non-government providers, connectivity between jurisdictions to enable provider connection in a way that:

  • Provides quality of service
  • Security of access
  • Reliability
  • A single point of service & clinical help desk

The National Telehealth Connection Service is suitable for but not limited to;

  • Health Jurisdictions
  • Hospitals/hospital groups – Outpatients, Emergency departments, specialist services
  • Aboriginal medical sites
  • Registered aged care facilities
  • Community care organisations

“What has not been addressed previously is an effective way for cross jurisdictional Video Conferencing and Telehealth services to occur. Jurisdictions wishing to conference outside their own boundaries are forced to connect, test and debug communication with every other party of interest.” 

NT Government Department of Health – Development of a Telehealth Connection Service 

Find out more

The NTCS is trusted by health jurisdictions around Australia. Find out how we can help you too.

Call us direct on 1800 HEALTH

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Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.