Skip to main content

Virtual Health Monitoring

Virtual Health Monitoring enables providers to deliver more effective and efficient services to consumers in their homes.

Find out more
About Virtual Health Monitoring

Telstra Health Virtual Health Monitoring (also known as MyCareManager) is a modular and secure digital health platform that connects care providers with their clients. It helps your organisation work smarter by reducing the cost of delivering health and community care services from a distance. It also empowers your clients to be more involved in their care, while keeping family and carers informed, helping to reduce the risk of deterioration and avoidable admissions.

Key features
  • A modular solution that can be deployed all at once, individually, or in stages.
  • Supports mixed technology options - provisioned and/or BYO devices.
  • Configurable to meet individual provider and client requirements. 
  • Enterprise telehealth
  • Hospital telehealth
  • Online tools & education for consumers
  • Home telehealth
  • Phone & video consultation
  • +3 more
  • Consumer apps and portals
  • Patient in-home triage management
  • Clinician portals
  • View all
  • Health and or wellbeing monitoring

Providers that choose Virtual Health Monitoring to support provision of care in the home benefit from:

Cost savings

Virtual Health Monitoring helps you to deliver high-quality and efficient care, reducing the need for your staff to travel as frequently to visit clients while still providing high-quality support both face-to-face and remotely through user-friendly technologies.

Increased consumer engagement

Full visibility of patient status and progress helps minimise clinic congestion to prevent lengthy wait times, failure to attends and did-not-waits.

Personalised solutions

Virtual Health Monitoring can be personalised to provide the right options for individuals receiving care in the home in a number of ways for example, through device choices, tailored care plans and video conferencing options.


Watch our case study video with Metro South Hospital and Health Service

Virtual Health Monitoring consists of four modules:


A real-time dashboard of client health information including medication details, service schedules, care plans from clinical and client management systems and readings from health devices. Use the portal to set alerts to remind clients to take medications and tests. Gather data using assessments and surveys relevant to the client’s condition


Collects data from medical devices such as weighing scales, glucose monitors and pulse oximeters. It enables remote monitoring of chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, asthma and hypertension. If readings are outside prescribed parameters, Virtual Health Monitoring can be set up to send alerts to the patient’s elected care team.


High-definition video conferencing means care teams can video call clients to discuss care plan tasks, assist with medication and more. It also supports case conferencing between multiple care team members, the consumer and their family members.

MyCareManager Companion

Virtual Health Monitoring Companion, powered by Breezie, is a personalised tablet-based platform specially designed for the elderly or cognitively impaired. The interface helps remove the complexities of touch-screen technology without compromising functionality.

MyCareManager supports:

  • Community care providers
  • Hospitals
  • Primary health networks
  • Non-government organisations

Virtual Health Monitoring for Community Care

Virtual Health Monitoring for Hospitals

Find out more

Virtual Health Monitoring helps health and community care providers work smarter, not harder. Find out how we can help you too.

Call us direct on 1800 082 582

Send us a message

Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.