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Virtual Health Monitoring

Virtual Health Monitoring enables providers to deliver more effective and efficient services to consumers in their homes.

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How Virtual Health Monitoring can support your organisation during the COVID-19 pandemic

Virtual Health Monitoring (VHM) connects healthcare providers with patients via a secure digital health platform enabling them to monitor the health and wellbeing of their patients remotely. VHM technologies allow patients to have their symptoms and vital signs monitored in their own home when connected to the MyCareManager patient app. This includes monitoring pulse and oxygen saturation using a SpO2 pulse oximeter​, temperature, blood glucose, weight and blood pressure*

Using Bluetooth, data on a patients vital signs and symptoms can be either manually entered or transmitted to the MyCareManager patient app which then transmits the data securely to a web-based portal within the hospital environment. Once the data has been securely transmitted, information regarding deteriorating conditions can be automatically flagged to a clinician, enabling healthcare providers to follow up with patients by simply clicking to launch a secure video call, direct to the patient’s mobile device.

This solution is particularly relevant for those directly affected by COVID-19 (including those who are being monitored because they are at risk of contracting the virus through exposure to someone who has tested positive to the virus) as well as vulnerable populations, such as those with pre-existing chronic conditions or who are undergoing treatments that can weaken their immune systems, who need to have their health and wellbeing monitored whilst in isolation, thus reducing the risk to themselves and others who would otherwise have to monitor them in person. Our VHM solution can also be used as a resource for freeing up capacity within hospitals for patients who are more critical.

Download the Virtual Health Monitoring Covid-19 fact sheet or read more below. You can also get in contact with us directly to discuss your requirements.


Key benefits:

  • Increases healthcare providers’ ability to manage a larger cohort of patients
  • Information provided via the platform can help predict signs of exacerbating condition, allowing healthcare providers to initiate pre-emptive actions and helping to reduce unnecessary hospitalisations 
  • Delivers remote care when physical visits are not always required whilst reducing the risk to staff
  • Supports workforce efficiency by digitising usual and emergency care practises
  • Helps to reduce unnecessary hospitalisations/emergency department presentations and support early hospital discharge services (to achieve a reduction in length of stay) 

How VHM can help your organisation during the COVID-19 pandemic

Deliver an exceptional quality of care to patients in their own homes

This system allows patients (both COVID-19 and non COVID-19 affected patients) to have their vital signs and symptoms monitored in their own home when connected to the MyCareManager patient app. The vital signs include but are not limited to the patient’s pulse and oxygen saturation, temperature, blood glucose, weight and blood pressure. These can be manually entered or transmitted by bluetooth to the MyCareManager patient app.

The MyCareManager app then transmits the collected data securely to a web-based portal within the hospital environment, where information regarding deteriorating conditions can be automatically flagged to a clinician. The clinician is able to follow up with the patient through a secure WebRTC and sip-based video call. This solution can help monitor the stable COVID-19 patients and those at risk of contracting COVID-19.

Reduce bed demand at your hospital

VHM supports healthcare providers to deliver exceptional quality of care to patients in their own homes. This allows hospitals to free up beds that would otherwise be occupied. Read how Metro South Hospital & Health Service have improved access flow and reduced costs while taking on more patients.   

Reduce unnecessary repeat presentations to the emergency department

Through VHM, healthcare providers are able to use information provided via the platform to help predict signs of an exacerbating condition, enabling them to initiate pre-emptive actions and helping to reduce unnecessary hospitalisations.

About Virtual Health Monitoring

Telstra Health Virtual Health Monitoring (also known as MyCareManager) is a modular and secure digital health platform that connects care providers with their clients. It helps your organisation work smarter by reducing the cost of delivering health and community care services from a distance. It also empowers your clients to be more involved in their care, while keeping family and carers informed, helping to reduce the risk of deterioration and avoidable admissions.

Key features
  • A modular solution that can be deployed all at once, individually, or in stages.
  • Supports mixed technology options - provisioned and/or BYO devices.
  • Configurable to meet individual provider and client requirements. 
  • Enterprise telehealth
  • Hospital telehealth
  • Online tools & education for consumers
  • Home telehealth
  • Phone & video consultation
  • +3 more
  • Consumer apps and portals
  • Patient in-home triage management
  • Clinician portals
  • View all
  • Health and or wellbeing monitoring

Providers that choose Virtual Health Monitoring to support provision of care in the home benefit from:

Cost savings

Virtual Health Monitoring helps you to deliver high-quality and efficient care, reducing the need for your staff to travel as frequently to visit clients while still providing high-quality support both face-to-face and remotely through user-friendly technologies.

Increased consumer engagement

Full visibility of patient status and progress helps minimise clinic congestion to prevent lengthy wait times, failure to attends and did-not-waits.

Personalised solutions

Virtual Health Monitoring can be personalised to provide the right options for individuals receiving care in the home in a number of ways for example, through device choices, tailored care plans and video conferencing options.


Watch our case study video with Metro South Hospital and Health Service

Virtual Health Monitoring consists of four modules:


A real-time dashboard of client health information including medication details, service schedules, care plans from clinical and client management systems and readings from health devices. Use the portal to set alerts to remind clients to take medications and tests. Gather data using assessments and surveys relevant to the client’s condition


Collects data from medical devices such as weighing scales, glucose monitors and pulse oximeters. It enables remote monitoring of chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, asthma and hypertension. If readings are outside prescribed parameters, Virtual Health Monitoring can be set up to send alerts to the patient’s elected care team.


High-definition video conferencing means care teams can video call clients to discuss care plan tasks, assist with medication and more. It also supports case conferencing between multiple care team members, the consumer and their family members.

MyCareManager Companion

Virtual Health Monitoring Companion, powered by Breezie, is a personalised tablet-based platform specially designed for the elderly or cognitively impaired. The interface helps remove the complexities of touch-screen technology without compromising functionality.

MyCareManager supports:

  • Community care providers
  • Hospitals
  • Primary health networks
  • Non-government organisations

Key features       

Cross-platform bring-your-own-device (BYOD) solution: we have listened to demand from the healthcare market to create a more affordable and accessible solution that leverages existing high rates of mobile phone ownership in Australia, reduces the overall cost of the solution and removes the burden of asset management from health services. That’s why we have created the MyCareManager patient App that can be deployed on a client’s own smartphone or tablet (both iOS and Android devices) as a bring your own device (BYOD) mobile application and a client portal that is accessible via web browser from any PC. Using a patient’s own web-enabled mobile device helps to reduce the task burden on already-stretched clinical staff as it’s one less piece of equipment they need to track and clean between patients.

Unmetered data on Telstra mobile network: any time a client accesses the MyCareManager App through a device linked to a Telstra account/SIM, the data is unmetered and they will incur no data charges - even during videoconferencing!

Data security: MyCareManager has been reviewed by, and received, Cyber Security clearances in a number of health jurisdictions. All data is hosted within the Telstra-owned data centre in Clayton, Victoria. The Telstra Cloud environment is ISO 27001 compliant.

Experience and capability to integrate with jurisdictional Telehealth networks and/or standards-based videoconferencing systems: while MyCareManager can be used as a standalone platform, Telstra Health has video engineers on staff who can rapidly collaborate with your telehealth team to integrate MyCareManager’s videoconferencing with your own telehealth network, if desired. Our video platform can also be launched from existing standards-based videoconferencing systems to allow seamless connection from any software video endpoint used by your healthcare providers.

Simplified video call experience for patients and healthcare providers: we have improved the telehealth experience for both patients and providers by doing away with the ‘telehealth invite’. Healthcare providers can simply ‘click to launch’ a secure videoconference from a variety of screens within in the provider portal of MyCareManager and all patients have to do is ‘accept’ the call.

Key functionality

  • BYO mobile app for patients (mobile or tablet)
  • Healthchecks including health questionnaires for symptoms management
  • Bluetooth device supply and integration (blood pressure, Spo2, temp) with an additional manual entry option
  • Medication prompts for patients to acknowledge their compliance 
  • Secure video conferencing between the patient and clinician 
  • Triage dashboard to manage entire cohort of patients

Virtual Health Monitoring for Community Care

Virtual Health Monitoring for Hospitals

Find out more

Virtual Health Monitoring helps health and community care providers work smarter, not harder. Find out how we can help you too.

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Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.