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HealthNow - Telehealth Services

Expert consultations with qualified Australian-based healthcare professionals, no matter where you are.

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HealthNow Telehealth Service
Your time. Your place. Your way.

HealthNow’s simple and secure telehealth service connects you to experienced, Australia-based doctors, specialists and psychologists, wherever you are and whenever you need them.

Access a healthcare professional by phone or video in 3 easy steps:

  1. Call us using the HealthNow app, or on 1800 870 711 (Australia) or +61 2 9308 9400 (International).*
  2. Book your appointment. A telehealth coordinator will arrange your consultation free of charge, and arrange any subsequent payments due prior to your consult.
  3. Consult with your healthcare professional. You will get a call back at the time of your scheduled appointment.

*Call 000 immediately for medical emergencies.

Doctors (accessible 24/7) from $89

                                    $89 - 8am to 5pm, Monday-Friday

                                    $99 - 5pm-midnight, Monday-Friday

                                    $109 - all day weekends and after midnight any day

  • 24/7 medical advice for a range of conditions
  • Medical certificates (where appropriate)
  • Prescriptions (where appropriate)
  • Care summaries (shared at the end of your consultation to support continuity of care)
  • Appointment generally scheduled within 1 hour


Psychologists from $180

50-minute consultation, available 8am-6pm Monday-Saturday

  • Stress, anxiety and depression management
  • Long- and short-term therapy and counselling
  • Assessments, life coaching and treatment for various mental health issues
  • Psychologist specialising in a variety of mental health conditions


Specialists - Price varies by specialty & time

Speak to a telehealth coordinator about our specialist rates

  • Multiple specialties including endocrinology, cardiology, psychiatry, paediatrics, neurology, rheumatology, respiratory, haematology, immunology and geriatrics
  • Scheduled following referral from your regular GP
  • Long-term management (where appropriate)
  • Reduced wait times
  • Second opinions
  • 24/7 advice, diagnosis and treatment**
  • Medical certificates**
  • Prescriptions sent to your local pharmacy**
  • Care summary shared at the end of your consultation to support continuity of care**
  • Australian-based medical support when traveling overseas**

          **Where appropriate, as determined by a HealthNow doctor.

Friendly, qualified Australian healthcare professionals
- Fully accredited, registered and based in Australia
- Minimum 5 years’ experience
- Trained in telemedicine

Strong security and privacy
- End-to-end encrypted data security

Accessible from anywhere in the world, on any device, at your preferred time

HealthNow doctors are available to assist with a range of conditions**:

  • Abdominal pain
  • Acne
  • Allergies
  • Colds
  • Ear, nose and throat issues
  • Fevers
  • Flu
  • Gout
  • Hay fever
  • Joint pain
  • Menstrual issues
  • Migraines
  • Muscle aches
  • Nausea
  • Plantar fasciitis
  • Rheumatoid arthritis
  • Shingles
  • Sinusitis
  • Skin rashes
  • Tonsillitis
  • Urinary tract infections (UTIs)
  • Viral illness
  • Vomiting
  • And many more…

Including common children’s medical conditions**:

  • Cough
  • Bronchitis
  • Croup
  • Diarrhoea
  • Ear infection
  • Eczema
  • Fever
  • Gastro
  • Scabies
  • Skin rashes
  • Tonsillitis

HealthNow psychologists can provide support for:

  • Academic or work performance
  • Addictions
  • Anger management
  • Anxiety and phobias
  • Autism
  • Behavioural problems
  • Bipolar support
  • Depression and mood disorders
  • Developmental problems
  • Drug and alcohol abuse
  • Eating disorders
  • Family planning
  • Fertility problems
  • Grief and bereavement
  • Life transitions and adjustments
  • Lifestyle and well-being management
  • Managing stress
  • New parent support
  • Obsessive compulsive disorder (OCD)
  • Relationships
  • Sleep difficulties
  • Traumatic stress management

    **Where appropriate, as determined by a HealthNow doctor.

Ask us a question

HealthNow’s simple and secure telehealth service connects you to experienced, Australia-based doctors, specialists and psychologists, wherever you are and whenever you need them.

Call us direct on 1800 870 711

Send us a message

Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.