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Community Connect

Community Connect is the next generation of workforce and client management solution for community aged care and disability care providers, designed to promote the right care at the right time, in the right way.

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Community Connect brochure

About Community Connect

Specially designed for the disability and community care sectors, Community Connect helps to reduce inefficient and unproductive administrative functions, and promotes an agile, efficient workforce. 

Key features
  • Intuitive scheduling enables staff to book services, allocate staff and fill unallocated visits.
  • Pricing calculations for all visits and NDIS Support Items are determined automatically.
  • Community Connect Mobile delivers live schedule information, notifications, live directions and more via a user-friendly interface.
  • An intelligent design that understands key concepts such as NDIS and reduces the need to prompt staff for more information.


  • Clinical & Government reporting
  • Budget management
  • Bookings & scheduling
  • Funding management & optimisation
  • Consumer apps and portals
  • +3 more
  • Contract management
  • Schedule & route optimisation
  • Staff communication
  • View all
  • Billing, claims & invoicing
  • Clinical information & profile management
  • Workforce efficiency

With Community Connect, you’ll benefit from:

Client-centred design

Goal and outcomes-driven care planning keeps the focus on your clients, helping you meet the needs of a shifting disability and community care landscape.

A mobile, connected workforce

Community Connect is a modular, scalable and cloud-enabled application designed to equip staff with the tools necessary to deliver quality care—even while on the go.

Increased visibility over travel

Travel between visits is optimised with route mapping functionality. Enhanced rostering enables coordinators to schedule visits based on location and skill set.

In recent years, community care providers have witnessed the promotion of consumer choice, the introduction of the National Disability Insurance Scheme (NDIS), increased workforce demands, and a greater volume of older Australians requesting care in their homes. 

As a result of these significant shifts, Telstra Health recognised that providers require innovative technology to navigate this fast paced, consumer-led environment. Community Connect is designed as the next-generation of disability and community care software to meet these changes.

Contact us today to find out whether Community Connect is right for your organisation. 


“I love being able to see what is happening with our Elders and my team at any time with Telstra Health’s Community Connect. I can run reports that help me manage the rosters and budgets when I want to do them; I am not waiting on other workers or rifling through paper files. My staff find Community Connect Mobile saves them time, they enjoy less paperwork to do, and it helps them to organise their day.” – Jan McIver, Ballarat & District Aboriginal Co-operative

“Community Connect has helped Chisholm Community Care to streamline our business processes, allowing staff to view rosters and important client information at their fingertips. Community Connect also helps us ensure we are compliant with relevant legislation and makes the auditing process run much smoother”. – Nicole Wilson, Chisholm Community Care

Find out more

Community Connect helps community care organisations spend time on the things that really matter. Find out how we can help you too.

Call us direct on 1800 870 177

Send us a message

Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.