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Communicare is a patient information solution specially designed for community health providers.

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About Communicare

Established in 1994, Communicare is Australia’s leading, fully integrated patient information solution for community health services.


The software solution supports multi-disciplinary health services, allied health providers and community services throughout Australia, delivering quality care across every state and territory – no matter where they are based.


Community healthcare organisations typically offer complex and diverse programs and services. Communicare provides a single, easy to navigate source of patient information that helps keep everyone on the same page about the care they are providing.


The solution provides a comprehensive electronic health record for storing a patient’s demographics, social and family history, adverse reactions, medications and clinical history – all from one system in real time. It provides a holistic, patient-centric view and equips you with the tools to streamline the entire patient journey, so staff can manage patients effectively.


The software particularly benefits Aboriginal and Torres Strait Islander organisations who deal with complex care needs in Indigenous and remote communities.

Key benefits
  • Record patient information across all areas of your organisation
  • Highly customisable system that enables unified service integration
  • Provides a holistic, patient-centric view across the entire patient journey through health services
  • Serves as a single source of truth to help improve reporting and decision making
  • Easily upload your measures critical for government funding
  • Compliant with national eHealth standards
  • Trusted by over 8,000 healthcare professionals*

*This is an estimated figure according to our records as of August 2019. 

  • Clinical & Government reporting
  • Electronic medical records
  • Bookings & scheduling
  • Document management & storage
  • Medication packaging
  • +3 more
  • Diagnostic result & image management
  • Medication supply & dispensing
  • Billing, claims & invoicing
  • View all
  • Clinical information & profile management
  • Medication administration
  • Critical indicator benchmarking
  • Medication & prescription management

Watch the video to learn more about Communicare

  • Comprehensive electronic health record for storing a patient’s demographics, adverse reactions, social and family history, medications and clinical history.
  • Equips your organisation with the tools to streamline the entire patient journey, so staff can manage patients effectively - all from one system in real-time.
  • Codified clinical data enables accurate and complete reporting to funding bodies. This saves time and assists organisations to better understand the populations they serve so they can plan and deliver better services.
  • The software assists healthcare providers in their implementation of preventative healthcare measures.
  • A unified, team-based system helps maximise resources and coordinate diverse aspects of patient care such as waitlists, appointments, and patient transport using a suite of easy-to-use-tools.
  • Follow-up system that enables manual and automatic reminders to be configured according to the service’s requirements.
  • Secure messaging to allow efficient and secure sharing of documents such as hospital discharge summaries, outgoing and incoming referrals, and results.
  • Electronic claiming/billing for both Medicare and private patient claims, with alerts for invalid or expired cards and rejected claims.
  • Separate appointment book and service recording modules enable staff to book appointments in advance while keeping track of real time walk-ins and attendances.
  • Ability to send individual or batched SMS notifications. Selection criteria and message content is customisable and statistics can be collected on messages sent and their progress.
  • Patient event and shared health summaries can be uploaded to My Health Record.
  • Offline capability makes it possible for regional or offsite healthcare workers to securely access clinical records, documents and claims updates and then sync with the main database once back online. 
  • Extensive suite of reports and tools such as Query Builder available.
  • Supports National KPIs, CAT, OSR, OCHREStreams and Practice Health Atlas.
  • Practice Incentives Program compliant software system.

Communicare Brochure


Pairing Communicare with Argus’s secure messaging service enhances both the My Health Record and National Prescribing and Dispense Repository (NPDR) integrations. This enables your organisation to share hospital discharge summaries, outgoing and incoming referrals, and results efficiently and securely.

eRx Script Exchange

Communicare integrates with eRx Script Exchange, the first Australia-wide platform for e-scripts. It allows GPs and other prescribers to send e-scripts to 99% of pharmacies around Australia. Electronic scripts reduce errors during dispensing. Pharmacies can retrieve the script from the exchange and dispense the prescribed medications without having to re-key the data. 

Communicare support

For support and information on Communicare, you can create a request here.

For urgent problems or issues using the portal, call 1800 798 441 to speak to a support team member.


We also have a range of training formats available depending on the unique needs of your organisation, including:

  • Database audits/health checks
  • Report writing
  • Superuser training courses
  • Customised on-site training 
  • eLearning introduction courses and webinars
  • Certified administrator (advanced)
  • 1-on-1 telephone training

Watch our case study video with South Coast Medical Service Aboriginal Corporation

Find out more

Communicare helps streamline and improve operational efficiencies in healthcare organisations across Australia. Find out how we can help you too.

Call us direct on 1800 798 441

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