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Communicare is a leading, fully integrated clinical and practice management solution specially designed for community health.

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About Communicare

Communicare supports multi-disciplinary health services, allied health providers and community services in delivering care and improving patient outcomes across the communities they serve, no matter where they are based.

Used by a wide range of healthcare providers, Communicare has proudly supported the holistic-care model for Aboriginal and Torres Strait Island health since 1994 and is currently Australia's leading health software supporting Indigenous and remote populations.

Key features
  • Comprehensive electronic health record for recording a patient’s demographics, adverse reactions, social and family history, medications and clinical history.

  • Follow-up system that enables manual and automatic recalls and reminders to be configured according to the service’s requirements.

  • Secure messaging to allow efficient and secure sharing of documents such as hospital discharge summaries, outgoing and incoming referrals and radiological images.

  • Electronic claiming/billing for both Medicare and private patient claims, with alerts for invalid or expired cards and rejected claims.


  • Clinical & Government reporting
  • Electronic medical records
  • Bookings & scheduling
  • Document management & storage
  • Medication packaging
  • +3 more
  • Diagnostic result & image management
  • Medication supply & dispensing
  • Billing, claims & invoicing
  • View all
  • Clinical information & profile management
  • Medication administration
  • Critical indicator benchmarking
  • Medication & prescription management

Health providers who rely on Communicare benefit from:

Improved clinical record management

Communicare’s structured yet intuitive clinical record has all the features needed for paperless record keeping.

Continuity of care

Communicare offers a holistic, patient-centric view across multiple disciplines and along the patient journey through health services. This continuity helps to reduce risk.

Efficient practice management

Communicare helps you maximise resources and coordinate diverse aspects of patient care such as waitlists, appointments, and patient transport using a suite of easy-to-use-tools.

Designed for primary health care, Communicare is ideal for multi-disciplinary health services, allied health providers and social and community services where the objectives are to improve the health of individuals, and the wellbeing of the community as a whole.

  • Separate appointment book and service recording modules enable staff to book appointments in advance whilst keeping track of real time walk-ins and attendances.
  • Ability to send individual or batched SMS notifications. Selection criteria and message content is customisable, and statistics can be collected on messages sent and their progress.
  • Patient event and shared health summaries can be uploaded to My Health Record.
  • Offline PC capability makes it possible for regional or offsite healthcare workers to securely access clinical records, documents and claims updates and then sync with the main database on return to base.
  • Extensive suite of reports and tools such as Query Builder available.
  • Supports National KPIs, CAT, OSR, OCHREStreams and Practice Health Atlas.


Pairing Communicare with Argus’s secure messaging service enhances both the My Health Record and National Prescribing and Dispense Repository (NPDR) integrations, allowing you to share hospital discharge summaries, outgoing and incoming referrals and radiological images efficiently and securely.

eRx Script Exchange

Communicare integrates with eRx Script Exchange, the first Australia-wide platform for e-scripts. It allows GPs
and other prescribers to send e-scripts to 99% of pharmacies around Australia. Electronic scripts improve patient safety and care, reducing the risk of
adverse drug events such as those caused by keying errors during dispensing.  Pharmacies can retrieve the script from the exchange and dispense the prescribed medications without having to re-key the data. 

Communicare has a range of training formats available for clients including the following:

●    eLearning introduction courses and webinars via the Communicare portal

●    Customised on-site training from one to five days anywhere in Australia

●    Administrator and superuser training courses

●    Two hour phone training sessions


Login to the Communicare Client Portal

The Communicare Helpdesk team are  available to resolve issues and respond to questions via telephone, email or “live chat”.

Find out more

Communicare helps streamline and improve operational efficiencies in healthcare organisations across Australia. Find out how we can help you too.

Call us direct on 1800 798 441

Send us a message

Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.