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Clinical and Care Management

Clinical and Care Management is a residential aged care software solution that helps providers effectively manage clinical documentation, administration and care.

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Clinical and Care Management brochure

About Clinical and Care Management

By helping to reduce compliance risks, increasing efficiencies and maximising opportunities for funding, Clinical and Care Management streamlines key operational processes, giving your staff more time to focus on personalised resident care.

Key features
  •  Inbuilt ACFI Pack automatically links appraisal evidence and identifies opportunities for funding increases.
  • State-of-the-art clinical tools, including assessment forms, care plans, progress notes, alerts and charting functionality.
  • Easy-to-use reporting tools to enable greater visibility and improve business processes. 
  • Document management & storage
  • Funding management & optimisation
  • Clinical & Government reporting
  • Staff communication
  • Clinical information & profile management
  • +3 more
  • Workforce efficiency

Residential aged care providers trust Clinical and Care Management to:

Maximise ACFI funding opportunities

Clinical and Care Management’s optimisation tool indicates potential gains in funding available. The software notifies users of clinical documentation that may be used as evidence for an increase to a resident’s funding.

Deliver resident-centred care

With resident alerts, overdue tasks, and other critical information highly visible and accessible via tablet, staff can easily capture and retrieve integrated resident and clinical information at the point of care.

Reduce risk

Clinical and Care Management helps minimise compliance and clinical governance risks with easy reporting of clinical and care requirements.

Telstra Health’s Clinical, Care and Medication Management solution – comprising our combined Clinical and Care Management software and Medication Management software – is a market leader across a combined total of 55,000 residential aged care beds. This intuitive solution is highly scalable, with providers of over 5000 aged care beds enjoying the benefits of Clinical, Care and Medication Management.


Residential aged care provider, The Mayflower Group, achieved an 11% Aged Care Funding Instrument (ACFI) uplift as a result of accurate evidence linking to each ACFI appraisal within Clinical and Care Management. Click to read the full case study

Clinical and Care and Management’s mobile-friendly software enhanced the resident experience at the Royal Freemasons Benevolent Society (RFBI): Click to read the full case study.

“By having all our ACFI information within the software, we have streamlined our processes (no more sticky notes or Excel spreadsheets!), saving over 60 hours each month in administration tasks associated with funding management.” - Stanika Rjazancew, General Manager - Funding, Sapphire Care            

  • Occupancy Management 
  • Progress Notes
  • Observation Charts
  • Assessment Forms
  • Care Plans
  • Tasks and Alerts
  • Handover reports
  • ACFI calculator
  • ACFI optimisation
  • Management reporting
  • Enhanced mobility
  • Cloud hosted option
  • My Health Record compatible
  • Intuitive, User Experience (UX) designed look and feel

Medication Management

Clinical and Care Management can be used in conjunction with Medication Management software to provide a complete picture of resident care needs, from  medication administration and clinical requirements through to government and management reporting. 

Resident Manager

Resident Manager captures essential resident and finance data from the first enquiry. Information flows from Resident Manager through to Clinical and Care Management software to provide one solution from pre-admission through to care delivery and departure.

Find out more

Clinical and Care Management helps residential aged care providers Australia-wide improve the way they manage administrative processes and provide resident care. Find out how we can help you too.

Call us direct on 1800 870 177

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Telstra Health Advantage

Unique footprint

We have a unique footprint of digital health software solutions, including Electronic Medical Records and clinical and administrative software for the hospital, primary care, pharmacy, and aged and disability care sectors. We also deliver platforms that connect clinical information across multiple providers to improve patient care. We provide innovative solutions in health data analytics and new ways to deliver care, through telehealth and consumer solutions.

Clinical collaboration

Our solutions have been developed collaboratively with clinicians and providers to ensure they are fit-for-purpose, enable best practice care, and meet the evolving needs of the healthcare sector.

Investment in innovation

We are making substantial investments in innovation, research and developing our products, to deliver clinicians and consumers class-leading products that improve the quality, safety and efficiency of care.

Connecting across healthcare

Our solutions connect across and beyond our portfolio, linking information to support the delivery of truly integrated care across the healthcare ecosystem.

Safety, security and privacy

We maintain rigorous governance and clinical input at scale to ensure our solutions are safe, secure and high quality. We leverage the capability, security and reach of Telstra, Australia's leading technology company.