About the Outpatient Solution
Utilising leading healthcare technology our Outpatient Solution optimises every stage of the outpatient journey; from pre-appointment to the day of appointment and patient follow-up.
Our solution supports hospitals in improving operational efficiencies and easing cost pressures. Comprised of modules, it can be configured to suit your hospital’s needs and alleviate key pain points.
A seamless digital process supports key administrative tasks including billing information capture and integration to your systems, enabling your staff focus on what matters most: providing better patient care.
Better visibility of patient flow supports optimised scheduling of appointments at your clinic. Mobile patient check-in helps minimise queues. Ability to send mobile notifications of appointment reminders, delays or changes to manage patient’s expectations and reduce ‘failure to attend’ rates.
By using the patient mobile app to keep them in the loop with key appointment information and reminders. Wayfinding functionality provided by the app guides patients to the right location for their appointment on the way to, and within the hospital setting. Post-appointment surveys provide your clinic with direct feedback.
Our solution is designed to support hospital outpatient departments in providing a seamless outpatient experience from referral management, appointment management, day of appointment check-in and flow, billing and post appointment follow-up. We are currently supporting a number of hospitals to streamline their outpatient experience including:
Our solution is desgined to be modular, and allows your health servuces to pick and choose the functionality that best suits your requirements. A unique feature of our solution is the patient access it provides to MyHealthRecord via the app, enabling patients to stay on top of their key health information.
In the future, the Outpatient Solution will integrate more of Telstra Health’s digital healthcare capabilities. Additional features coming soon include: