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Employee Virtual Clinical Services

As the circumstances around COVID-19 continue to change and more employees work remotely or in frontline positions, access to reliable and proactive employee assistance programs have never been more essential.

Telstra Health’s Employee Virtual Clinical Services enable your business to provide high-quality, on-going support to your employees, regardless of their location.

Whether your employees are working from home, in frontline positions or are based overseas, they can access Australian-based medical professionals through our Virtual Care Solutions and Employee Assistant Program (EAP) * and COVID-19 Support Package. 

Find out more about our solutions below, or contact us to discuss how we can support your organisation.

*With the use of a smart device or computer

Virtual Care Solutions is a virtual 24/7 service for employees that provides remote access to support via phone or video with healthcare practitioners in Australia.  

If an employee requires medical assistance, they can access Virtual Care Solutions in accordance with their company’s preferred contact arrangements. Once their needs have been assessed they will be referred to an Australian-based healthcare professional for a one-to-one virtual consultation by phone or video, and this generally occurs within one hour of referral.

Virtual Care Solutions enable:

  • Australian-based clinicians to provide advice, treatment, prescriptions, medical certificates by phone or video where appropriate
  • Australian-based clinicians to discuss an individual’s symptoms or concerns
  • Australian-based clinicians to provide recommendations for onward care
  • Fast and convenient service available 24/7
  • Patients to receive a copy of their health summary at the end of their consultation
  • Employers to ensure employees receive Australian standards of medical information and consultation regardless of location 

Contact us to discuss how we can support your organisation.


The add-on Employee Assistance Program (EAP), delivers a comprehensive employee support package using a proactive and preventative approach. The EAP package uses a new approach to employee support called Stepped Care. This approach is about ensuring that employees are matched with the right type of support for them at the right time using a technology platform. 

One in five employees will have a diagnosable mental illness this year1 but many employees don’t actively seek out support for their mental health needs in the workplace, even though they might be dealing with a mental health issue.

The program assesses the specific wellbeing needs of your employees and provides useful insights to help manage and support potential at-risk groups.  

  • Digital wellbeing check
  • Digital resilience training
  • Online coaching and workshops
  • Video based therapy
  • Critical incident response
  • Manager support
  • Manager mental health training
  • Data and insight analytics

The key difference between our EAP approach and traditional EAP is that we actively reach out to at-risk employees who use our technology platform. Instead of these employees slipping through the gap, we successfully identify and confidentially contact each employee to match them with the care they need.

Contact us to discuss how we can support your organisation.

1. TNS (2014). State of Workplace Mental Health in Australia. Melbourne: Beyond Blue.

Our digital COVID-19 Support Package is a fully evidence-based approach to support the health and wellbeing of your employees as they adapt to the changes caused by the spread of COVID-19. Many employees are currently facing low to severe levels of anxiety due to the impacts of the COVID-19 pandemic, and our COVID-19 Support Package offers a range of features to support them during this time.

The solution includes:  

  • Digital mental fitness courses
  • Coronavirus course
  • Digital wellbeing check tool
  • Call backs to all at-risk employees within 24 hours*
  • Employee coronavirus & remote work support webinars
  • Coronavirus & mental health Q&A service
  • Reporting

The COVID-19 Support Package has been developed as a tool within Telstra Health’s Virtual Employee Assistance Program.

Contact us to discuss how we can support your organisation.


Get in touch to discuss your requirements

Call 1800 HEALTH (1800 432 5840) or email us to talk about how we can support your organisation.