Virtual Consultation

As part of the solution, Telstra Health can provide advanced video-conferencing technology so that your organisation can conduct video or phone healthcare consultations simply and at a convenient time and location. All consultations take place on a secure platform hosted and managed in Australia, so you can feel confident that your patient’s privacy and sensitive information is secure. 

Video consultations are conducted in high-definition quality, with reliable connectivity, and can integrate with commonly used clinical diagnostic and other standards-based equipment without having to install additional third-party applications. 

During a virtual consultation, patients can talk directly with a clinician to receive diagnosis information, advice, treatment, prescriptions and/or medical certificates (where appropriate). Virtual consultations helps save time, eliminate mobility constraints and increase accessibility to high-quality care, even for those travelling overseas who want access to an Australian registered doctor. Digital technology allows for patients to include family members and specialists during consultations with doctors and regardless of their location.

Virtual Coordination Services

Telstra Health offers a range of Virtual Coordination Services including access to a qualified national workforce of clinicians, workflow advice and virtual consult coordination.

All Australian registered clinicians, including doctors, specialists, and allied health professionals, are trained in virtual care program delivery under a robust clinical governance framework that includes credentialing and quality assurance. These services are provided across a secure, encrypted platform so that patients can receive referrals, prescriptions and exchange other documents pertaining to their health in a safe environment.

View our Terms & Conditions for additional information.

Telehealth concierge 

We offer a telehealth concierge service in which Telehealth Coordinators manage appointment confirmations and reminders, send and receive relevant documents before and after appointments, facilitate MBS claiming, and ensure clinicians and patients can enjoy a smooth connection prior to, and during, the telehealth session. 

This solution is suitable for:

• Health departments and directorates

• Primary Health Networks (PHNs)

• Regional and rural health networks

• Hospitals including outpatient and emergency departments (Non-urgent cases)

• Aged, community and disability care

• Corporates

• Health and travel insurers

• Access to the right care: enables simple, secure access to primary and specialist healthcare. 

• Reduce burdens on Emergency Departments: the solution helps reduce the pressure on Emergency Departments for non-urgent cases by enabling care to be accessed urgently.

• Clinical resource management: source and scale clinical resources according to your fluctuating level of need – from a gap service up to 24/7 depending on the requirements in your organisation. Resourcing issues can also be resolved through 24/7 access to accredited virtual clinicians. 

• Flexible, modular solution: the solution can be tailored to your organisation’s specific needs for telehealth consultations. 

• More than clinical advice: AHPRA registered doctors are able to provide information around diagnosis, advice, medical certificates, and/or prescriptions. 

• Secure, private platform: all consultations take place on a secure platform hosted and managed in Australia, to help keep your patient’s information secure.

• Highly-trained clinicians you can trust: all clinicians are AHPRA-registered with a minimum of five years’ experience and specific training in telehealth delivery. We ensure a rigorous commitment to quality among clinicians through ongoing credentialing processes and regular audits.  

• Helps increase access to specialist and primary healthcare in regional, rural and remote areas

• Helps to reduce wait times and ‘did not attend’ rates by more than 6%*

• Helps improve ongoing case management with timely reviews

• Ability to source and scale clinical resources according to your fluctuating level of need – from a gap service up to 24/7 depending on the service required

• Virtual clinician capacity management and credentialing can assist with resourcing issues

• Benefit from a flexible, modular solution tailored to your organisation’s specific telehealth needs

• Robust Clinical Governance Framework including credentialing and quality assurance

• Highly valued programs achieving a net promoter score of +60*

• Virtual consultations with a doctor help to reduce unnecessary Emergency Department presentations by around 60% in the afterhours period*

• More than 80% of Virtual Consultations with a doctor result in definitive care*

*The above statistics were derived from data collected by Telstra Health over the last 1 to 4 years. Telstra Health acknowledges that results may vary depending on the individual circumstances of each client.