Key features

  • Facility Dashboard contains key figures such as occupancy rates and respite days.
  • Near real-time Services Australia integration to manage admissions, departures, and leave and ACFI submissions.
  • TechnologyOne finance integration to manage resident billing, payment, reporting and funding reconciliation.

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Resident Manager is an aged care software solution that helps providers easily manage resident administration and Services Australia claiming.

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Why Resident Manager?

Resident Manager is an aged care software solution that helps providers easily manage resident administration and Services Australia claiming.

Residential aged care providers Australia-wide are experiencing increases in admission rates and documentation and reporting requirements. Resident Manager is specially designed to help streamline Services Australia events and simplify the admission and leave processes.

Key product benefits

Help minimise Services Australia rejections

Resident Manager easily integrates with Services Australia, minimising data entry, ensuring funding is up to date, and managing corrections and reversals to reduce the turnaround time for funding approval.

Support the continuum of care

From initial prospect enquiries through to departure and readmittance, resident details are securely shared with Clinical Manager software to ensure information is consistent with Services Australia.

Streamline administrative processes

Resident administration and funding management are traditionally time-consuming tasks. Resident Manager simplifies these processes, allowing your staff more time to focus on core caring responsibilities.

More about Resident Manager

More about Resident Manager

Telstra Health’s Resident Manager software helps residential aged care providers better manage their resident administration, funding and reporting processes. The solution has been designed to help create efficiencies, minimise the likelihood of rejections from Services Australia, and easily manage the admission and leave process.

Download the brochure

More about Resident Manager

More about Resident Manager

Telstra Health’s Resident Manager software helps residential aged care providers better manage their resident administration, funding and reporting processes. The solution has been designed to help create efficiencies, minimise the likelihood of rejections from Services Australia, and easily manage the admission and leave process.

Download the brochure

Additional information

Resident Manager took home the 2019 Victorian iAward in the Business Service Markets category; celebrating businesses that provide digital B2B solutions that drive and deliver businesses with high levels of productivity and competitiveness. The Australian Information Industry Association’s (AIIA) iAwards honours organisations at the cutting edge of technology innovation in Australia. Click here to learn more. 

Click here to watch Telstra Health's Resident Manager iAward video entry.

Melbourne-based residential aged care provider, Latvian Friendly Society, utilises Resident Manager to increase visibility over leave management and Services Australia interactions. Click to read the full case study.

“Resident Manager has given me peace of mind—I now have a higher level of visibility over leave management and Services Australia interactions.” - Markus Draguns, Director of Nursing, Latvian Friendly Society

  • Lead management capabilities

  • Services Australia B2B event management:

    • Admission
    • Departures
    • Leave
    • ACFI 
    • Finalised monthly claim
    • Payment statement
  • Coordination of fees and charges
  • Admissions, departure and leave management

  • Occupancy rates and respite days

  • Management reporting tools

  • Room, organisation and facility management

  • Finance capabilities

Clinical Manager

Resident Manager integrates resident data with Clinical Manager software to provide one solution from pre-admission through to care delivery and departures.

 

For residential aged care providers looking for broader financial and Enterprise Resource Planning (ERP) capabilities in addition to resident and Services Australia event management, Telstra Health now offers an integration between Resident Manager and TechnologyOne’s OneCare finance solution. Click here to learn more.

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