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  1. Message Manager

Key features

  • Email and SMS messaging to individuals, groups or to all residents’ primary contacts within a facility.
  • Historical communication records to enable staff to easily track what information has been communicated.
  • Clinical Manager integration to provide a single source of truth for family member’s contact information.

Product enquiry

Message Manager software enables residential aged care providers to quickly and easily communicate with residents’ loved ones.

1800 HEALTH (1800 432 584) Send message

Why Message Manager?

Message Manager software enables residential aged care providers to quickly and easily communicate with residents’ nominated loved ones.

Message Manager combines easy to use SMS and email functionality, list management and historical communication records to streamline the resident family communication process. The software helps support open communication in line with the Aged Care Quality Standards by providing residents’ loved ones with a transparent account of care delivery.

Key product benefits

Help improve communication with residents’ loved ones

Individual, group, or all facility email and SMS messaging means that staff can easily tailor the communication type to families and add attachments depending on the need.

Help reduce time consuming processes

Quick SMS and email messaging helps reduce the time staff spend on trying to get in touch with families through phone calls and voicemails, while utilising a single source of truth for fast access to contact information and lists.

Support governance and strengthen business operations

Historical communication records provide a level of visibility which can be drawn upon to help support family queries and increase transparency in line with the Aged Care Quality Standards.

How does it work? 

Message Manager

Supporting you through COVID-19

Message Manager enables residential aged care providers to quickly and easily communicate with residents’ loved ones about changes or restrictions related to the COVID-19 pandemic.

The software combines SMS and email functionality, list management and historical communication records to ensure all elements of communication are captured and easily reported on from the one system. Historical communication records have been designed to enable staff to easily track the information related to COVID-19 that has been communicated.

Download the brochure

Message Manager

Supporting you through COVID-19

Message Manager enables residential aged care providers to quickly and easily communicate with residents’ loved ones about changes or restrictions related to the COVID-19 pandemic.

The software combines SMS and email functionality, list management and historical communication records to ensure all elements of communication are captured and easily reported on from the one system. Historical communication records have been designed to enable staff to easily track the information related to COVID-19 that has been communicated.

Download the brochure

Customer case studies

Case Study Video

Building stronger relationships at Donwood Community Aged Care Services

Message Manager has helped Donwood Community Aged Care Services to communicate with resident’s families and friends in an easy to use, efficient format. The software has helped to build stronger relationships between the organisation and resident’s loved ones and has helped to promote Donwood’s emphasis on supporting resident choice.

In this video we talk with Natasha Wilkinson, CEO at Donwood Community Aged Care Services. 

Watch the video

Case Study Video

Building stronger relationships at Donwood Community Aged Care Services

Message Manager has helped Donwood Community Aged Care Services to communicate with resident’s families and friends in an easy to use, efficient format. The software has helped to build stronger relationships between the organisation and resident’s loved ones and has helped to promote Donwood’s emphasis on supporting resident choice.

In this video we talk with Natasha Wilkinson, CEO at Donwood Community Aged Care Services. 

Watch the video

Case study: Family communication streamlined for Donwood Community Aged Care Services

Melbourne-based residential aged care provider, Donwood Community Aged Care Services, utilise Message Manager to quickly and easily communicate with residents’ loved ones.

Read more

Case study: Supporting aged care providers through the COVID-19 pandemic

Two residential aged care providers share their experience in utilising Message Manager to communicate with residents’ loved ones about changes and restrictions related to the COVID-19 pandemic.

Read more

Additional information 

Product integrations

Clinical Manager

Message Manager integrates with Clinical Manager software to draw on residents’ primary contact details to reduce duplicate data entry.

Product enquiry

1800 432 584
Send message

Support enquiry

1800 870 177
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Telstra Health acknowledges the Traditional Custodians of country throughout Australia and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.

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