We partner with you to help solve your organisation’s complex problems and maximise the impact of digital technologies on the care you deliver.

Telstra Health - Advisory Services

The Australian healthcare landscape is under increasing pressure from a growing burden of chronic disease, an ageing population that needs more complex care services, increasing patient and consumer expectations, and the need to address inequities in access to care in rural and remote settings. These pressures have been exacerbated as a result of the covid pandemic’s impact on the health care system, and now more than ever, innovative approaches to established issues are needed.  Transformation is required across the care continuum, and digital technologies have a significant role to play in addressing these challenges. 

At Telstra Health, our Advisory Team works with healthcare providers to consider how to use technology to deliver high-quality, efficient and effective health services. We use a collaborative, co-design approach, bringing our deep knowledge and experience of health care technology and delivery. 

Digital Healthcare Strategy and Governance

Digital health has the power to radically change health outcomes, if it is supported by a sufficient governance and strategy. An effective Digital Health Strategy sets out a vision, strategic objective, a framework for action and implementation principles to advance digital health and create a shared understanding regarding the importance of digital health solutions. Our team has deep knowledge and expertise that we can draw on to support our clients to help them make the right strategic choices for their patients, staff and organisation.  

Digital Health Enablement

Delivering high-quality, timely, patient-centred care in a way that is safe, affordable and cost-effective, is a daily challenge for healthcare providers. The adoption of new technology can play an important role in helping solve these issues, and successful organisations recognise that to get real value from the technologies they use they typically need to consider the bigger picture of how technology supports the patient journey, the workforce, and the clinical and non-clinical processes and workflows that they use every day. 

With end-to-end experience in service planning, redesigning models of care, managing change, and clinical engagement, we support you to design new ways of working that are enabled by technology, and that improve outcomes for patients, the workforce, and the organisation.  

Financial Improvement Advisory

The sustainability and affordability of health care is a long-standing, global problem, that has been exacerbated by the additional demands on health care services as a result of the pandemic. Now more than ever, health care providers have to make difficult decisions about how to use their resources to manage the financial performance of their organisation, whilst maintaining high standards of patient care.

Our team brings decades of experience in financial management and improvement in health care. Together we have managed finance departments in private hospitals, led financial turnaround/ cost improvement programs in public and private hospitals, led hospital-wide service and process redesign, managed large-scale organisational change, and we are exclusively Healthcare. We work alongside your team to co-develop and co-deliver solutions, based on leading-edge analytics solutions. 

Our Advisory Services bring hands-on experience across the healthcare continuum to unlock the potential of digitally enabled healthcare – from design through to implementation, optimisation and evaluation. 

Our approach is clinically informed, grounded in our experience of working with health care providers and tailored to meet your needs. 

A wealth of experience

Our team has deep experience in the health sector, having worked with both public and private health clients in Australia and internationally. Our team includes clinicians, ex-hospital c-suite leaders, health care managers, finance managers, health economists, epidemiologists, data analytics experts, and health technology implementation specialists. This enables us to draw from a vast pool of expertise to help solve your complex challenges.

A proven track record

We have a proven track record of working with a wide range of organisations and leaders from across the Australian private and public health sector, and human services. We adopt a collaborative co-design approach so that recommendations we make are pragmatic, feasible and fit-for-purpose.

Experts experienced in end-to-end digital transformation

As Australia’s largest health software and technology company, the depth of our knowledge in digital health technology comes from working with clients every day to use technology to deliver better patient outcomes. This gives us a unique insight into common problems faced across the health care continuum, and how to address them. Our clinical, business and technical experts are experienced in organisational and technology strategy development, financial and operational improvement, and end-to-end digital transformation.

Advisory Services Videos

Creating a Virtual Care Service Model at Central Coast Local Health District

Creating a Virtual Care Service Model at Central Coast Local Health District

8 December 2021

Central Coast Local Health District sought to explore new and innovative models of care to enable high-quality care to continue to be delivered to citizens in a sustainable manner, and in partnering with Telstra Health we established a Virtual Care Hub to deliver high-quality coordinated care to patients through virtual channels.

Tell me more

Creating a Virtual Care Service Model at Central Coast Local Health District

Creating a Virtual Care Service Model at Central Coast Local Health District

8 December 2021

Central Coast Local Health District sought to explore new and innovative models of care to enable high-quality care to continue to be delivered to citizens in a sustainable manner, and in partnering with Telstra Health we established a Virtual Care Hub to deliver high-quality coordinated care to patients through virtual channels.

Tell me more

Supporting Lymphoma Australia in expanding its services for patients

Supporting Lymphoma Australia in expanding its services for patients

18 May 2021

Lymphoma Australia engaged Telstra Health to work with them to consider how they could expand their services to further empower patients and have a bigger impact on their lives. They required support to demonstrate the impact of the work they already deliver, whilst also considering their vision for the future and what their priorities should be.

Tell me more

Supporting Lymphoma Australia in expanding its services for patients

Supporting Lymphoma Australia in expanding its services for patients

18 May 2021

Lymphoma Australia engaged Telstra Health to work with them to consider how they could expand their services to further empower patients and have a bigger impact on their lives. They required support to demonstrate the impact of the work they already deliver, whilst also considering their vision for the future and what their priorities should be.

Tell me more

How to Digitise your Outpatient and Clinic Services

4 June 2021

How to Digitise your Outpatient and Clinic Services

Outpatient and Clinic Services across Australia are ripe for change. An accelerated uptake of digital health technologies, shifting cultural attitudes and a drive to focus on the patient experience mean the ‘status quo’ is no longer an option for many Outpatient and Clinic Services. 

Tell me more

A Layered Approach to Cyber Security: Why People are your Most Valuable Asset

18 May 2021

A Layered Approach to Cyber Security: Why People are your Most Valuable Asset

In this article we explain the role people play in defending your organisation against cyber attacks, and provide practical advice for bolstering your people defences.

Tell me more

A Layered Approach to Cyber Security: Using Technology to Beat Cyber Attackers at their Own Game

18 May 2021

A Layered Approach to Cyber Security: Using Technology to Beat Cyber Attackers at their Own Game

In this article, we explore the final piece in the layered approach puzzle, technology, and provide practical guidance on how you can use technology to form a highly effective line of defence against cyber threats.

Tell me more

A Case for Increased Vigilance: How a Layered Approach to Cyber Security can help your Healthcare Organisation

17 May 2021

A Case for Increased Vigilance: How a Layered Approach to Cyber Security can help your Healthcare Organisation

An increasing number of cyber incidents against health organisations have cast a spotlight on the role cyber security plays in healthcare. Understanding the risks of delivering digitally enabled care and protecting health information has never been more crucial for healthcare organisations.

Tell me more

Making Virtual Care Mainstream: Our Experience

1 December 2020

Making Virtual Care Mainstream: Our Experience

Sometimes it takes a global pandemic to push innovation from the fringes to the mainstream. Virtual care has been gaining momentum for a number of years now, but while technology solutions have been readily available and increasingly sophisticated, uptake amongst healthcare providers has been limited. With the arrival of the COVID-19 virus in Australia, the need for virtual care was tangible and immediate. Several months into the pandemic, many healthcare providers made a start on their virtual care journey, but fast forward a couple of months and they are struggling with what to do next and what to aim for.

Tell me more

How to Digitise your Outpatient and Clinic Services

4 June 2021

How to Digitise your Outpatient and Clinic Services

Outpatient and Clinic Services across Australia are ripe for change. An accelerated uptake of digital health technologies, shifting cultural attitudes and a drive to focus on the patient experience mean the ‘status quo’ is no longer an option for many Outpatient and Clinic Services. 

Tell me more

A Layered Approach to Cyber Security: Why People are your Most Valuable Asset

18 May 2021

A Layered Approach to Cyber Security: Why People are your Most Valuable Asset

In this article we explain the role people play in defending your organisation against cyber attacks, and provide practical advice for bolstering your people defences.

Tell me more

A Layered Approach to Cyber Security: Using Technology to Beat Cyber Attackers at their Own Game

18 May 2021

A Layered Approach to Cyber Security: Using Technology to Beat Cyber Attackers at their Own Game

In this article, we explore the final piece in the layered approach puzzle, technology, and provide practical guidance on how you can use technology to form a highly effective line of defence against cyber threats.

Tell me more

A Case for Increased Vigilance: How a Layered Approach to Cyber Security can help your Healthcare Organisation

17 May 2021

A Case for Increased Vigilance: How a Layered Approach to Cyber Security can help your Healthcare Organisation

An increasing number of cyber incidents against health organisations have cast a spotlight on the role cyber security plays in healthcare. Understanding the risks of delivering digitally enabled care and protecting health information has never been more crucial for healthcare organisations.

Tell me more

Making Virtual Care Mainstream: Our Experience

1 December 2020

Making Virtual Care Mainstream: Our Experience

Sometimes it takes a global pandemic to push innovation from the fringes to the mainstream. Virtual care has been gaining momentum for a number of years now, but while technology solutions have been readily available and increasingly sophisticated, uptake amongst healthcare providers has been limited. With the arrival of the COVID-19 virus in Australia, the need for virtual care was tangible and immediate. Several months into the pandemic, many healthcare providers made a start on their virtual care journey, but fast forward a couple of months and they are struggling with what to do next and what to aim for.

Tell me more

Chris Norton

Head of Strategy, Business Development and Advisory Services

Chris Norton

Chris joined Telstra Health in 2019 and is the Head of Strategy, Business Development and Advisory Services. In this role, he leads teams that drive a clear, executable strategy, engage and understand customers problems, and provide advice and solutions which helps make a difference for the industry, the customer and their clients.

Chris is a senior healthcare executive who has 20 years’ experience in the health, pharmaceuticals and life sciences industry across Asia Pacific. Chris’ career has included working in front line care delivery through to Executive Management positions in hospitals, as well as holding senior leadership positions in healthcare consulting with PwC in Australia, New Zealand and South East Asia. Combining first hand industry knowledge and extensive strategy, business development and consulting experience, Chris helps teams to discover, define, and solve their most complex challenges and barriers to efficient and effective healthcare delivery enabled through digital healthcare. Chris specialises in strategy, digital healthcare, health economics, productivity and efficiency and clinical service redesign. Having led teams to implement large scale transformation programs, in particular digital health programs, Chris brings extensive experience and learning from across the health sector to his clients.

Chris is a respected thought leader for the future of healthcare and regularly presents at national and international conferences.

Contact

Elizabeth Willmott

General Manager Advisory Services

Elizabeth Willmott

Liz joined Telstra Health in 2020 as the General Manager of Advisory Services. Liz and her team, work with clients to develop digital strategies and digitally enabled transformation programs to tackle some of the biggest challenges facing the industry, providers and their customers.

Liz is an experienced health care transformation leader passionate about improving health outcomes and the patient experience; and the role technology can play in tackling complex problems in health care delivery. Liz has national and international experience in health care, and she has led projects spanning health care strategy and operations redesign in all parts of the sector – acute, community, primary, and aged care – as both an advisor, and a manager of service delivery and improvement. 

Contact

Stephen Cole

Director Finance Improvement, Advisory Services

Stephen Cole

Stephen has worked for over 35 years in healthcare and has more than 20 years of experience with casemix and Activity Based Funding (ABF). His practical experience in the development of ABF classification, counting, costing and funding models spans multiple jurisdictions and reaches from the detailed interaction between the patient and clinician, through to the development of national ABF models. Originally a diagnostic radiographer, Stephen has subsequently developed hospital information systems designed for casemix requirements during its introduction into Australia in the early 1990s. As casemix has developed, he has implemented and managed systems in hospitals to capture ABF information, managing the transition to an ABF funding environment. He has also worked with state health departments developing and refining monitoring and management systems for use with ABF. He has developed university courses in Health Finance, and Health Informatics, as well as contributing a module to the University of Melbourne’s course in Clinical Costing.  In England he was consultant to their total revision of their casemix classification for ABF funding, driving multiple chapters and managing the technical team as they implemented HRG4 (Healthcare Resource Groupings). On returning to Queensland, he has developed KPI requirements and reviewed hospital revenue for the state and has represented the state in discussions regarding the technical basis of the national ABF model. The methodology used to support peer group weights in the initial Queensland Health ABF model was developed and implemented by Stephen, and at Gold Coast HHS, he has designed and implemented an Activity Based Budget extension to the Activity Based Costing system (PPM) to support the annual budget process, as well as developing performance indicators for ABF to support enhanced reporting and analysis. In Quebec, he provided advice on transitioning to ABF and implementing a centralised information repository to the Ministry of Health as they implemented clinical costing across the province. Stephen is an expert on the analysis of data to identify areas of efficiency/inefficiency in hospital performance.

Chris Norton

Head of Strategy, Business Development and Advisory Services

Chris Norton

Chris joined Telstra Health in 2019 and is the Head of Strategy, Business Development and Advisory Services. In this role, he leads teams that drive a clear, executable strategy, engage and understand customers problems, and provide advice and solutions which helps make a difference for the industry, the customer and their clients.

Chris is a senior healthcare executive who has 20 years’ experience in the health, pharmaceuticals and life sciences industry across Asia Pacific. Chris’ career has included working in front line care delivery through to Executive Management positions in hospitals, as well as holding senior leadership positions in healthcare consulting with PwC in Australia, New Zealand and South East Asia. Combining first hand industry knowledge and extensive strategy, business development and consulting experience, Chris helps teams to discover, define, and solve their most complex challenges and barriers to efficient and effective healthcare delivery enabled through digital healthcare. Chris specialises in strategy, digital healthcare, health economics, productivity and efficiency and clinical service redesign. Having led teams to implement large scale transformation programs, in particular digital health programs, Chris brings extensive experience and learning from across the health sector to his clients.

Chris is a respected thought leader for the future of healthcare and regularly presents at national and international conferences.

Contact

Elizabeth Willmott

General Manager Advisory Services

Elizabeth Willmott

Liz joined Telstra Health in 2020 as the General Manager of Advisory Services. Liz and her team, work with clients to develop digital strategies and digitally enabled transformation programs to tackle some of the biggest challenges facing the industry, providers and their customers.

Liz is an experienced health care transformation leader passionate about improving health outcomes and the patient experience; and the role technology can play in tackling complex problems in health care delivery. Liz has national and international experience in health care, and she has led projects spanning health care strategy and operations redesign in all parts of the sector – acute, community, primary, and aged care – as both an advisor, and a manager of service delivery and improvement. 

Contact

Stephen Cole

Director Finance Improvement, Advisory Services

Stephen Cole

Stephen has worked for over 35 years in healthcare and has more than 20 years of experience with casemix and Activity Based Funding (ABF). His practical experience in the development of ABF classification, counting, costing and funding models spans multiple jurisdictions and reaches from the detailed interaction between the patient and clinician, through to the development of national ABF models. Originally a diagnostic radiographer, Stephen has subsequently developed hospital information systems designed for casemix requirements during its introduction into Australia in the early 1990s. As casemix has developed, he has implemented and managed systems in hospitals to capture ABF information, managing the transition to an ABF funding environment. He has also worked with state health departments developing and refining monitoring and management systems for use with ABF. He has developed university courses in Health Finance, and Health Informatics, as well as contributing a module to the University of Melbourne’s course in Clinical Costing.  In England he was consultant to their total revision of their casemix classification for ABF funding, driving multiple chapters and managing the technical team as they implemented HRG4 (Healthcare Resource Groupings). On returning to Queensland, he has developed KPI requirements and reviewed hospital revenue for the state and has represented the state in discussions regarding the technical basis of the national ABF model. The methodology used to support peer group weights in the initial Queensland Health ABF model was developed and implemented by Stephen, and at Gold Coast HHS, he has designed and implemented an Activity Based Budget extension to the Activity Based Costing system (PPM) to support the annual budget process, as well as developing performance indicators for ABF to support enhanced reporting and analysis. In Quebec, he provided advice on transitioning to ABF and implementing a centralised information repository to the Ministry of Health as they implemented clinical costing across the province. Stephen is an expert on the analysis of data to identify areas of efficiency/inefficiency in hospital performance.

Telstra Health acknowledges the Traditional Custodians of country throughout Australia and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging.