With rising pressure on health services to deliver safe, effective and timely patient care, outdated hospital communication systems are due for an overhaul. 

This is why Telstra Health is working closely with Medtasker to provide an enterprise grade hospital communication and task management platform. It is built on a foundation of international health standards, including Fast Healthcare Interoperability Resources (FHIR) and HL7. 

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See how Telstra Health’s partnership with Medtasker can help to transform your hospital communication and task management capabilities. 

Over 25% improvement in timely after-hours clinical review

Over 70% decrease in business hours tasks requested after-hours

100% compliance with national patient identification standards, compared to 10% national average

4 minute median response time, eliminating the interruption of repeat calls

90% reduction in after-hours calls to switchboard

24-hour saving of clinician time every two weeks

88% of staff would recommend Medtasker to a colleague

* The above statistics are based on direct feedback provided to Medtasker from Metro South Health and Northern Health.

“Medtasker has been designed by clinical staff to improve patient safety, increase hospital efficiency, and reduce medico-legal risk.”

 Dr Andrew Yap, Product & Clinical Director of Medtasker.

Increase Hospital Efficiency

As a young doctor, Yap was frustrated by how poorly patient care was coordinated in hospitals. He co-founded the technology start-up in 2014 to provide a software solution that optimises workflows for mobile staff. 

“As an integrated module of Patient Flow Manager, Medtasker strengthens communication, visibility and transparency within hospital administration, enabling the hospital to provide more efficient and effective patient care and resource utilisation” says Kate Burns, Telstra Health Hospitals Product Manager.

Improving patient care

Historically, hospital communication has been managed via a hodgepodge of pagers, DECT phones, whiteboard messages, post-it notes, unauthorised messaging apps and paper to-do lists– a method proven to be inefficient and which led to unsecure systems that all too often lead to miscommunications, delays in critical tasks being actioned, and overwhelmed staff. 

 “Medtasker’s real time duty directory ensures that the right message gets to the right person the first time. Having Medtasker in place, assists the doctors and admin staff to improve their response rates to clinical deterioration with automated escalations to ensure patients get appropriate care,” Yap says.

Doctors receive tasks on Medtasker via smartphones. With relevant patient information in hand, they can request tasks, delegate tasks to colleagues, receive test result notifications, get second opinions on clinical photographs in a secure and privacy-compliant way, and manage their workload on-the-go. Medtasker integrates with a range of hospital and clinical systems, improving communication not only for doctors and nurses, but also for orderlies, pharmacists and allied health clinicians. 

“Everything is transparent. It encourages teamwork and accountability and assists hospital management to provide patients with faster and safer care,” Yap says. 

Better resource management

Medtasker’s structured information allows hospital management a clear operational view via real-time dashboards, as well as a full audit trail of communications and historical activities. 

“In just two weeks we’ve already saved over 24 hours of doctor time,” says Dr. Joel Iedema, Director of Medicine at Redland Hospital, Queensland - one of six hospitals across Australia and New Zealand currently using Medtasker.

The billing module allows clinicians to capture billing information directly at the bedside, therefore assisting the hospital in its effort to more expeditiously increase its revenue and ensure that funding is not lost from DVA, WorkCover, transport authorities or private health insurance admissions. 

In addition, Medtasker reduces medico-legal risk by removing the temptation for hospital staff to resort to non-privacy compliant mechanisms, such as SMS or WhatsApp, to share patient information and images. Instead, all such information can be shared and accessed in one centralised, secure space and then uploaded to the patient record as appropriate. 

Medtasker roll-out at Royal Hobart Hospital delivered one month ahead of schedule

Following the successful introduction of the Medtasker clinical task management system by Telstra Health at Royal Hobart Hospital’s Emergency Department, the solution is being rolled out to other teams within the hospital.

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Medtasker roll-out at Royal Hobart Hospital delivered one month ahead of schedule

Following the successful introduction of the Medtasker clinical task management system by Telstra Health at Royal Hobart Hospital’s Emergency Department, the solution is being rolled out to other teams within the hospital.

Learn more

Southern Adelaide Local Health Network launches two new healthcare services for older patients

Telstra Health has partnered with Medtasker and Southern Adelaide Local Health District (SALHN) to establish the technology solution for Complex and RestorativE (CARE) service and Geriatric Evaluation and Management (GEM) in the Home, two new healthcare services which will provide digitally-enabled care to help improve the lives of patients outside of a hospital setting. 

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Southern Adelaide Local Health Network launches two new healthcare services for older patients

Telstra Health has partnered with Medtasker and Southern Adelaide Local Health District (SALHN) to establish the technology solution for Complex and RestorativE (CARE) service and Geriatric Evaluation and Management (GEM) in the Home, two new healthcare services which will provide digitally-enabled care to help improve the lives of patients outside of a hospital setting. 

Learn more

Northern region to adopt Medtasker

The Te Whatu Ora – Health New Zealand Northern region districts will replace their emergency paging systems with Medtasker after the region’s secure communications service contract was awarded to Telstra Health.

Credit: eHealthNews 

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Northern region to adopt Medtasker

The Te Whatu Ora – Health New Zealand Northern region districts will replace their emergency paging systems with Medtasker after the region’s secure communications service contract was awarded to Telstra Health.

Credit: eHealthNews 

Learn more

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