Telstra Health is addressing the gap on access to the essential health services enjoyed by those of us in metropolitan regions, compared with remote and isolated regions. 

Data from the service reveals the helpline has reduced the number of emergency department visits for non-acute treatment.

Access to a GP is the first port of call for many medical enquiries and is something we would all like to take for granted.

Yet for many people, access to such services is limited. Telstra Health is doing its utmost to rectify that situation through the use of its Virtual Doctor service – a service that gives patients access to doctors either over the phone or via video conferencing.

For those living in isolated areas, the Virtual Doctor service has already demonstrated its benefits for patients and care providers alike. The service is scalable so providers can deploy it according to their fluctuating level of need – from an after-hours gap in medical cover, up to 24/7 availability.

Data from the service reveals the helpline has reduced the number of emergency department visits for non-acute treatment and increased patient medication compliance levels, as patients are able to access a prescription for the regular medication in the event that they run out.

This creates flow-on benefits for the health system and a win-win situation for both providers and patients.