Telehealth services have been revolutionary in supporting improved health outcomes and access to healthcare services, and doing so in cost-effective ways.

Telehealth increases access to healthcare, allowing patients and medical practitioners who live remotely, are in self-isolation or are considered high risk such as those aged over 60 years, to obtain clinical services simply. Telehealth also enables remote hospitals to provide emergency and intensive care services. Yet, the digital technologies that fuel telehealth can benefit patients and healthcare providers in areas all across Australia, not just those in remote locations.

As the COVID-19 pandemic continues to evolve and face-to-face access restrictions with healthcare providers continue to be enforced, reliable, efficient and cost-effective telehealth services have never been more essential for enabling a healthier population.

As Australia’s largest ehealth company, Telstra Health offers a wide range of sophisticated telehealth solutions that are supporting specialists and primary care providers to deliver care.

Our solutions are enabling increased and improved access to virtual healthcare regardless of location, providing much-needed support to health services and the patients they care for. And as Australians band together to flatten the curve of the spread of the COVID-19 pandemic, virtual care services such as those mentioned below are more relevant now than ever before.

Virtual Clinical Services

Telstra Health Virtual Clinical Services provide a customisable solution comprising of virtual consultation by phone or video and coordination services to help healthcare services provide safe, high quality care for everyone.

These solutions enable organisations to provide healthcare through virtually coordinating and connecting patients with doctors, specialists, psychologists and allied health professionals. This means patients can receive outpatient care at home, and clinicians can provide this care from a virtual location; a particularly useful capability for patients and clinicians who are in isolation during the current pandemic.  

This complete solution comprises video-conferencing technology which enables a virtual consultation, and, if needed, additional clinician resourcing can be facilitated by Telstra Health to augment the health service clinical capacity to deliver these services. It can also coordinate virtual appointments through a virtual reception and waiting room.

Virtual Clinical Services have the capabilities to solve a myriad of problems faced by healthcare workers and organisations, from easing pressure at emergency departments by treating non-urgent or low-risk patients in community, to offering virtual clinician capacity management and credentialing to assist with resourcing issues.

Case study: Virtual clinics help to improve clinician resourcing for patients

Mackay Base Hospital in Queensland wanted to improve access to specialist care for rural and regional patients; Virtual Clinical Services has enabled it to achieve exactly that.

 

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Case study: Virtual clinics help to improve clinician resourcing for patients

Mackay Base Hospital in Queensland wanted to improve access to specialist care for rural and regional patients; Virtual Clinical Services has enabled it to achieve exactly that.

 

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Virtual Health Monitoring

Our Virtual Health Monitoring solution enables healthcare providers to monitor patients in their own homes through a variety of ways including monitoring pulse and oxygen saturation with a SpO2 pulse oximeter​, as well as temperature and blood pressure. The monitoring solution can also set information through an integrated Bluetooth device.

The technologies that comprise Virtual Health Monitoring allows patients to have their vital signs and symptoms monitored in their own home when connected to the MyCareManager patient app. This is particularly relevant for those affected by COVID-19 who need to have their vitals monitored whilst in isolation, thus protecting themselves and others who would otherwise have to monitor them in person.

Using Bluetooth, a patient’s vitals can be either manually entered or transmitted to the MyCareManager patient app which then transmits the data securely to a web-based portal within the hospital environment. Once safely transported, deteriorating conditions can be automatically flagged to a clinician, enabling clinicians to follow up with patients through a secure WebRTC and sip-based video call.

Our Virtual Health Monitoring solution can be used to monitor stable COVID-19 patients, or patients who are at risk of contracting COVID-19 and can be used as a resource for freeing up capacity within hospitals for patients who are more critical. 

Virtual Health Connection

Virtual Health Connection (VHC) is a nationwide telehealth platform which allows healthcare services to securely and reliably connect. This comprehensive solution provides video conferencing, secure clinical documentation sharing, enterprise messaging, booking and clinical coordination services as a single platform that can be integrated into existing systems at healthcare organisations.   

Since its launch, VHC has proven to be particularly useful in supporting rural and remote regions that are often reliant on disparate and fragmented networks. Yet, as the spread of COVID-19 continues to alter the way healthcare has traditionally been delivered, VHC is a solution for supporting business continuity as we adapt to the pandemic by evolving the way healthcare is delivered.

This sophisticated solution connects clinicians directly to patients through a secure video-conferencing platform which incorporates Telstra’s robust security standards. Available on any web-enabled device, the VHC is a great convenience for both patients and clinicians as it reduces the need for patients to travel to appointments which in turn can lower DNA (Do Not Attend) rates. 

Virtual Health Monitoring

Virtual Health Monitoring supports providers to deliver more efficient care to patients in their home. Learn how we can help support you with keeping a caring eye on patients in their own home and empowering patients with chronic disease to manage their illness.

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Virtual Clinical Services

Our Virtual Clinical Services helps provide access for patients to speak with doctors, specialists and psychologists using Telstra Health’s secure telehealth service. These services help enable healthcare providers to function as a full virtual practice inclusive of clinical coordination, consultations, follow ups and more.

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Virtual Health Connection

Available on a web-enabled device, such as a desktop or mobile phone, the Virtual Health Connection service (VHC) is a comprehensive telehealth solution that connects healthcare providers with their patients through a high-quality and secure video platform. It also supports scheduling, booking and clinical coordination where required.

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