The referral workflow at Cabrini Health has been transformed by Telstra Health Secure Messaging, formerly known as Argus.
Cabrini Health is a not-for-profit healthcare service managing multiple hospitals and allied health care services including aged care, general practice and rehabilitation.
The referral system at Cabrini was a cumbersome process, reliant on fax machines, hard copy and phone calls. The hard copy environment presented various challenges in terms of eligibility, inefficiencies and privacy risks.
Cabrini implemented Telstra’s Secure Messaging solution to replace the traditional, paper intensive referral system with an entirely paperless one; it now has a digital central repository where documents are contained and stored, in a way that adheres to Australian privacy laws.
The solution allows multiple people access to the same information in real time - more than 1000 clinical staff, GPs and provisioning medical offers, removing inefficiencies in the system. Operating in the background, data is exchanged across multiple systems, handling the complexities around encryption and decryption seamlessly.
The solution has enhanced communication for Cabrini across service delivery, knowledge sharing, accuracy of patient identification and appropriate service allocation, while minimising privacy risks. In addition to greater efficiency and improved experience for patients, Cabrini has seen a reduction in costs for health practitioners using the system.