Challenge

By helping to reduce compliance risks, increasing efficiencies and maximising opportunities for funding, Clinical and Care Management streamlines key operational processes, giving your staff more time to focus on personalised resident care.

Founded over 50 years ago, the Mayflower Group provides residential aged care services, community care, and independent living options across Victoria. Mayflower required a clinical and medication management software solution to help streamline and enhance care delivery at their residential aged care facilities. Mayflower’s Quality and Innovation Manager, Dean Gemmill, spoke to Telstra Health to explain why Clinical, Care and Medication Management software was the right fit for their organisation.

Solution

Virtual Clinical Services

A customisable solution comprising of virtual consultation and coordination services to help you provide safe, high quality care for everyone.

View product

Impact

  • Enhanced medication management
  • Increased ACFI accuracy
  • Enhanced medication management
  • Increased ACFI accuracy

Why this product?

Telstra Health’s presence in the industry was one of the initial reasons Mayflower sought the partnership. “With the backing of Telstra, we knew that there would be the resources to invest in ongoing product advancement,” Dean stated.
 
“I personally had experience with implementing Telstra Health’s Clinical, Care and Medication Management software at previous residential aged care providers, which had been a positive experience,” Dean continued.
 
Mayflower also wanted to move away from a paper-based system – to work smarter, not harder – and understood that utilising an effective electronic system would help their organisation to achieve this goal.
 
“Configuration was another key priority for Mayflower,” said Dean. “Clinical, Care and Medication Management enables us to configure Assessment Forms to suit our business, clinical needs and person-centred care.”

"The increase in visibility has helped us to identify process issues and improve staff practices." 

Dean Gemmill, Mayflower’s Quality and Innovation Manager

How Telstra Health’s product helped Mayflower and it’s aged care providers

Telstra Health’s presence in the industry was one of the initial reasons Mayflower sought the partnership. “With the backing of Telstra, we knew that there would be the resources to invest in ongoing product advancement,” Dean stated.
 
“I personally had experience with implementing Telstra Health’s Clinical, Care and Medication Management software at previous residential aged care providers, which had been a positive experience,” Dean continued.
 
Mayflower also wanted to move away from a paper-based system – to work smarter, not harder – and understood that utilising an effective electronic system would help their organisation to achieve this goal.
 
“Configuration was another key priority for Mayflower,” said Dean. “Clinical, Care and Medication Management enables us to configure Assessment Forms to suit our business, clinical needs and person-centred care.”

Telstra Health’s product impact and benefits

Enhanced medication management

Mayflower is in the process of expanding their operations by redeveloping an existing 38 bed site into a larger, 110 bed facility. As a result, utilising a flexible software solution that would adapt as the organisation scales was essential.

Increased ACFI accuracy

Mayflower is in the process of expanding their operations by redeveloping an existing 38 bed site into a larger, 110 bed facility. As a result, utilising a flexible software solution that would adapt as the organisation scales was essential.
 
 

Fred Pharmacy Solutions

Fred provides a product suite to support all aspects of running your pharmacy.

Similar Case Studies

Event 1

Hospitals and Connected Health

Telstra Health COVID-19 Update

By Telstra Health - March 4, 2020

Tell me more

Event 2

Pharmacy

SafeScript solution wins at AIIA National iAwards

By Telstra Health - March 4, 2020

Tell me more

Event 3

Aged and Disability

The role of digital technology in aged care

By Telstra Health - March 4, 2020

Tell me more

Event 1

Hospitals and Connected Health

Telstra Health COVID-19 Update

By Telstra Health - March 4, 2020

Tell me more

Event 2

Pharmacy

SafeScript solution wins at AIIA National iAwards

By Telstra Health - March 4, 2020

Tell me more

Event 3

Aged and Disability

The role of digital technology in aged care

By Telstra Health - March 4, 2020

Tell me more