Michael Ackland was appointed Telstra’s Group Executive, Consumer & Small Business in April 2019, after acting in the role since September 2018. Michael works to create and deliver the best experiences possible for consumers and small business customers through radically simplifying our products and services, while also working to transform the experience customers have with us.
Previously Michael was Telstra’s Executive, Sales and Service, where he led Telstra’s Consumer & Small Business sales and service channels, including Global Contact Centres (GCC), Telstra Country Wide (TCW) and Telstra Digital. He joined Telstra in 2016 as Executive Director of Telstra Country Wide, and was responsible for over 350 retail stores and over 16,000 partners nationally.
Michael joined Telstra from GE, where he held the role of CEO GE Healthcare, Australia and New Zealand. At GE, Michael held various executive leadership roles across GE’s Australia and New Zealand business, including financial services, corporate and healthcare divisions. Prior to GE, Michael was Principal at the Boston Consulting Group, where he worked for eight years.
Michael holds a Bachelor of Commerce and a Bachelor of Chemical Engineering from the University of Melbourne.
Michael became Telstra's CFO on 1 September 2022 replacing Vicki Brady who becomes Telstra’s new CEO after Andy Penn announced his retirement in March 2022. Michael was appointed Chairman of the Telstra Health Board in September 2023.
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