1800RESPECT is now also available via SMS and video call

1800RESPECT is the national domestic, family and sexual violence counselling, information and support service. Available 24/7, the free and confidential service is for anyone living in Australia experiencing violence and abuse as well as those supporting them.

1800RESPECT is delivered by Telstra Health on behalf of the Australian Government. 1800RESPECT is reaching more people in need of support after the introduction of new SMS and video call channels.

The SMS channel, launched on the 8 December 2023, and the video call channel, launched on 12 March 2024, introduced new ways for people experiencing violence to connect with 1800RESPECT’s counselling, information and support services.

The new channels are available alongside existing phone call and online chat channels, improving accessibility of the service and enabling service users to reach out for support in a way that best suits their needs and circumstances.

Key links to information

About SMS

• Dedicated webpage
• Guide: Learn more about protecting your safety using text message through this helpful guide
• Video: Watch this video to understand what to expect when you text 1800RESPECT

About video call:

• Dedicated webpage
• Guide: Learn more about video calling 1800RESPECT through this helpful guide
• Video: Watch this video to understand what to expect when you video call 1800RESPECT

It’s important to remember that no matter what, violence of any form is never okay. Support is available:

If you or someone you know is experiencing, or at risk of experiencing, domestic, family or sexual violence, call 1800 737 732, text 0458 737 732 or visit www.1800RESPECT.org.au for online chat and video call services:

• Available 24/7: Call 1800 737 732, text 0458 737 732 or online chat
• Mon-Fri, 9am-5pm AEST (except public holidays): Video call (no appointment needed).